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Client FAQ

If you are unable to access your TalentCentral™ platform account, please contact a TalentCentral™ platform administrator at your company. Please be advised that for security reasons your TalentCentral™ account may be disabled if you haven't accessed it in the last three months.

If you are the only administrator in your company and need help, please get in touch with us by using the Contact Form widget on the right side of this page.


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1. Unable to login to iAssess.
Please make sure you follow the below mentioned steps to login to our portal:
  • Use the URL - https://employer.aspiringminds.com/
  • Type the username provided to you (username is case sensitive)
  • Type the password  click on forgot password in case you don’t remember your password
  • Enter your email ID and the mail to generate the password will be triggered in your mailbox.
Additionally, make sure that the below mentioned URLs are whitelisted at your end. You can connect with you IT team to get this checked.
Frontend URL:   
https://www.myamcat.com/assessments/ 
Backend URL:   
https://backendemployer.myamcat.com/ 
https://*.aspiringminds.com 
https://s3.amazonaws.com 
https://*.cloudfront.net/amcat/
 
2. Did not receive verification mail for iAssess.
Please make sure you follow the below mentioned steps to login to our portal:
  • Use the URL - https://employer.aspiringminds.com/
  • Type the username provided to you (username is case sensitive)
  • Type the password  click on forgot password in case you don’t remember your password
  • Enter your email ID and the mail to generate the password will be triggered in your mailbox.
3. Getting blank screen/ page not loading.
We hope that you are using the most updated version of google chrome/ mozilla firefox to launch the portal. Please clear the browser cache using ctrl+shift+delete and then try to login after a few minutes.
 


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The TalentCentral™ platform's regional Quick Start Guides are attached to this article. 


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When creating a new user on the TalentCentral™ platform, the permission level you choose determines the level of access the user will have on the system. Some user levels, such as Manager, will be assigned more often, while Supervisor or Viewer are more restrictive and may be used less frequently. In order to avoid inadvertent changes to your company settings, Company Admin should only be selected for a limited number of trained individuals.
Company Super Users can change user permission levels. If you don't know who in your company is a Company Super User, you can get in touch with our Technical Support teams by using the Contact Form widget on the right side of this page, who can provide you with this information.

A user must be assigned to a project, whether via their user group or as an individual, in order to view and make changes to the project dependent on their permission level.



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If you wish to place an order for the first time, please register here and our Customer Success team will be in touch to open an SHL Online account for you.

Once your account is live, you can download the SHL Online Quick Guide located at the end of this page or contact your local Customer Success team to get started.


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Let Managed Services take care of the administration and management of your online systems. Whether you are a small business with infrequent or intermittent requirements or a large business dealing with high volume assignments, managing candidate and employee assessment can be onerous.

Managed Services is a flexible and cost effective way to outsource the administration and project management of online assessment across both your recruitment and development activities.

Project Management and support
​Dedicated project administrator
Set up, administration and management of assessments
Multi-lingual support
Daily or weekly project updates and progress reports
Available 24 hours a day, 5 days a week
Final project summary report

Candidate management and support
24 hour candidate response time
Multi-lingual, global support 24 hours a day, 5 days a week

Email services
Client branded emails to enhance your reputation
Download and delivery of reports

Report services
Download and delivery of additional reports
Printing and posting of reports

Why use Managed Services?
Better results: Improved candidate experience and completion rates
Expert support: Available if required 24 hours a day, 5 days a week from our experienced teams
Flexible service: Services tailored to your needs
Cost effective and fast: No system knowledge required – we handle everything
Clients who use Managed Services typically see a 30% uplift in candidate assessment completion rates


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We offer online training to help you get the most out of your TalentCentral™ platform. These training sessions are free of charge and delivered by our experienced systems training team. Please click here to register.


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Please get in touch with us by using the Contact Form widget on the right side of this page or by calling your local Customer Success team. Please click here to find their contact details and opening hours. Please have all your relevant details to hand.


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