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Client Support

You can find an overview of each assessment and sample reports in our product catalogue.

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Let Managed Services take care of the administration and management of your online systems. Whether you are a small business with infrequent or intermittent requirements or a large business dealing with high volume assignments, managing candidate and employee assessment can be onerous.

Managed Services is a flexible and cost effective way to outsource the administration and project management of online assessment across both your recruitment and development activities.

Project Management and support
​Dedicated project administrator
Set up, administration and management of assessments
Multi-lingual support
Daily or weekly project updates and progress reports
Available 24 hours a day, 5 days a week
Final project summary report

Candidate management and support
24 hour candidate response time
Multi-lingual, global support 24 hours a day, 5 days a week

Email services
Client branded emails to enhance your reputation
Download and delivery of reports

Report services
Download and delivery of additional reports
Printing and posting of reports

Why use Managed Services?
Better results: Improved candidate experience and completion rates
Expert support: Available if required 24 hours a day, 5 days a week from our experienced teams
Flexible service: Services tailored to your needs
Cost effective and fast: No system knowledge required – we handle everything
Clients who use Managed Services typically see a 30% uplift in candidate assessment completion rates

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Your Managed Services Project Representative will confirm your project timelines and keep you informed throughout the project.

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Standard Service
The standard turnaround time for the Managed Services team is up to 2 working days. Please contact the Managed Services team to discuss your project timeline, scope and expectations. A dedicated Project Representative will help you through the process ensuring timelines are confirmed and committed to.

SHL Online Self-Service
You can register for self-service using your SHL account number at If you do not have an account, please contact your local Customer Success team by using the Contact Form widget on the right side of this page. With the self-service option you will experience the speed and simplicity of immediate and secure access to world class assessment products, your projects, candidate details and results.

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