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Client Support


Yes, we are happy to issue replacement certificates. Please contact your local Client Support Team and we will arrange for a duplicate certificate to be issued.


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Please send your OPQ Follow-up work directly to our Training Services team at uktrainingacademy@shl.com

In your message please include your full name, course number, email address and your company's name.


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Upon completion of your course you will receive 2 OPQ links, which are part of your follow-up work. These will be sent to you in an email from the Training Services team within 5-7 working days after you have completed your course.

If you have not received your OPQ links, please contact Training Services at uktrainingacademy@shl.com.

Please ensure you include your full name, course number, email address and company name to avoid any delays.


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Course joining instructions will normally be sent 4-6 weeks prior to the course. If you have still not received your joining instructions within this time, please get in touch with us by using the Contact Form widget on the right side of this page or by calling your local Customer Success team.


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Please refer to your course joining instructions for venue information.

If you have not received your course joining instructions, please get in touch with us by using the Contact Form widget on the right side of this page or by calling your local Customer Success team.


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At the time you receive the OPQ links for your follow-up work, you will also receive login details for the assessment system. Once your candidates have completed their OPQs, you will be sent a notification email advising you that you can log in and download the reports.

If you do not receive your login details, please contact Training Services at uktrainingacademy@shl.com.


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Please refer to your course joining instructions for this information.

If you have not received your joining instructions, please get in touch with us by using the Contact Form widget on the right side of this page or by calling your local Customer Success team. Please click here to find their contact details and opening hours.


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You can find the online assessment link in the document that you should have received with your joining instructions.

If you have not received this, please contact Training Services at uktrainingacademy@shl.com.


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Please refer to your course details and joining instructions for details.

If you have not received your course details and joining instructions, please contact Training Services at uktrainingacademy@shl.com.


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Please select the forgotten password link (see below screenshot).



Enter your registered email address and click on Send. The system will then send you an email containing a temporary password. The first time you log in with your temporary password, you will be asked to create a new password.


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Your online assessment report will be provided along with the other training materials on the course.


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To find out more about the training services we offer in your region, please contact your local Customer Success team. Please click here to find their contact details and opening hours.


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Please try copying the link into your web browser. If this still does not work, please contact your local Helpdesk team.


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Please visit our Training Services page to select the course you are interested in. You can request a place on a course by submitting an online form. On receipt of your request we will contact you with instructions and confirm your registration status. Once your place has been confirmed, we will send you an invoice. Should you wish to pay by credit card, please mention this at the time of booking or get in touch by using the Contact Form widget on the right side of this page or by calling your local Customer Success team.


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Provisional bookings can be amended without incurring a charge. Once your booking has been confirmed, charges for cancellations may apply.

You can cancel or reschedule the date of your course without charge if you notify us more than 30 days before the course start date.

You will need to pay the full price and will be invoiced again in full for the new course if you reschedule within 30 days of the course start date. However, in some cases, substitutions can be made providing the replacement delegate has completed any pre-course training or e-learning requirements.


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Unfortunately we are not able to book accommodation on your behalf.

If you require overnight accommodation, please contact the course venue directly.


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Once you complete your course, you can register with the British Psychological Society (BPS) by emailing uktrainingacademy@shl.com. Please include your full name, address, date of birth, email address and the qualification you wish to register in your email.

Further information can be found in the below attachment.


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