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Lozenge
Client Support


Please get in touch with us by using the Contact Form widget on the right side of this page or by calling your local Customer Success team. Please click here to find their contact details and opening hours. Please have all your relevant details to hand.


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Please send your remittance advice to your local Customer Collections team:

Australia au.ar@shl.com
Belgium be.ar@shl.com
Canada ca.ar@shl.com
China cn.ar@shl.com
France FR.AR@shl.com
Germany de.ar@shl.com
Hong Kong hkar@shl.com
India in.ar@shl.com
Italy itar@shl.com
Middle East me.ar@shl.com
Netherlands nl.ar@shl.com
New Zealand nz.ar@shl.com
Nordics nordics.ar@shl.com
Singapore sg.ar@shl.com
Switzerland ch.ar@shl.com
South Africa ZA.AR@shl.com
UK uk.ar@shl.com
US us5.ar@shl.com

You can also contact your local Collections Associate on the following number +44 (0) 207 760 8999.


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Please get in touch with us by using the Contact Form widget on the right side of this page or by calling your local Customer Success team. Please click here to find their contact details and opening hours.
Please have the invoice or credit note number to hand.


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If you have a payment query please contact your local Collections Associate on the following number +44 (0) 207 760 8999.
Have your account reference (D-number) and invoice number to hand.

Alternatively you can send an email to your local Customer Collections team:

Australia au.ar@shl.com
Belgium be.ar@shl.com
Canada ca.ar@shl.com
China cn.ar@shl.com
France FR.AR@shl.com
Germany de.ar@shl.com
Hong Kong hkar@shl.com
India in.ar@shl.com
Italy itar@shl.com
Middle East me.ar@shl.com
Netherlands nl.ar@shl.com
New Zealand nz.ar@shl.com
Nordics nordics.ar@shl.com
Singapore sg.ar@shl.com
Switzerland ch.ar@shl.com
South Africa ZA.AR@shl.com
UK uk.ar@shl.com
US us5.ar@shl.com


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A Purchase Order (PO) is a document generated to authorise a purchase. It has a unique reference number (PO Number) which needs to be shown on the invoice.

Please contact your company’s Accounts department who can confirm whether your company requires a Purchase Order (PO) number. If your company does require a PO we will request one from you when you are placing an order. If you do require one and do not have one to hand we will place your order on hold until you have provided us with a PO.

Once a PO has become available and been provided to us we can release your order. If you would like your order to be released sooner, you can pay by credit card over the phone and a PO will not be required.


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