Header.Alt_Image

Header.Alt_Lozenge
候选人支持


按主题搜索:

查看我们的常见问题:

候选人帮助 常见问题



第一次访问 TalentCentral™ 平台完成测试时,需要创建账户。

点击您电子邮件邀请函中的链接(屏幕截图下面标黄的部分):


随即会显示以下页面。点击“创建账户”。



在必填字段中输入您的信息,然后点击“提交”。您要确保记住所选的密码,以便随后登录时使用。



请按照屏幕中的说明继续您的测评。

如果您在本文中未找到所查询的答案,请尝试以下某篇文章:
- 邀请邮件让我使用已有的密码登陆, 可是当我输入密码以后,我无法登陆。 我应该用自己PC的登陆密码吗?
- 我忘记了密码,应该怎样做?
- 如果忘记用户名该怎么办?

如果您还有其他的问题,请使用此页面右侧的“联系我们”的链接与我们联系。


这文章对您有帮助吗?

如果您在尝试访问测评时收到错误消息,请清除浏览器的缓存和历史记录,然后重新加载测评。 如果错误仍然存在,请检查以下解决方案:

错误 404
错误 403
错误 502 (Bad gateway)
错误: This site is currently unavailable while we perform scheduled release activities.
错误: This assessment was previously closed before completion and needs to be reset.
错误: Oops, there's an error.
错误: There has been an error processing your request.

如果您还有其他的问题, 请使用此页面右侧的“联系表”的链接与我们联系。

错误 404

如果您使用的链接坏掉,则可能会显示错误#404。我们建议您复制整个链接并将其直接粘贴到地址栏中。

如果发生此错误,请尽快与我们联系。

如果发生此错误,请通过单击上一页的“联系我们”按钮尽快与我们联系。

错误 403

错误403表示禁止您访问该网址。对于SHL系统,此错误通常在系统维护过程中出现在集成站点上。请尝试在维护窗口期之后访问测评。 请单评估系统正在发布中而不可使用时我该怎么办?以获取有关维护的更多信息。如果您认为错误不是由系统维护引起的,请与您的招聘人员联系。

如果您还有其他的问题,请使用此页面右侧的“联系我们”的链接与我们联系。

错误 502 (Bad gateway)

当服务器关闭并且超时时,通常会出现此错误。 如果发生此错误,请使用此页面右侧的“联系我们”的链接与我们联系。

错误: This site is currently unavailable while we perform scheduled release activities.

请单评估系统正在发布中而不可使用时我该怎么办?以获取有关维护的更多信息。

错误: This assessment was previously closed before completion and needs to be reset.

此错误表示您以前(已经)在做测试时退出系统。请与您的招聘人员或技术支持团队联系,以重置您的测评。

请使用此页面右侧的“联系表”的链接与我们联系。

错误: Oops, there's an error.

如果发生此错误,请清除浏览器的缓存和历史记录,然后重新加载测评。 如果问题仍然存在,请使用此页面右侧的“联系我们”的链接与我们联系。

错误: There has been an error processing your request.

如果发生此错误,请清除浏览器的缓存和历史记录,然后重新加载测评。 如果问题仍然存在,请使用此页面右侧的“联系我们”的链接与我们联系。


这文章对您有帮助吗?

1. Error Code IC200
You are logging in with an Invalid username and/or password, we request you to check your credentials again and try to log back in the test, the credentials are case sensitive. 
2. Error Code LEX200
Your test has been invalidated. You will not be able to resume your test. Please contact the test administrator for further details.
3. Error Code TC100
You have either completed or submitted your test. You will not be able to resume your test. Please contact the test administrator for further details.
4. Error Code LEX100
Your test login credentials have expired. You will not be able to attempt the test. Please contact the test administrator for further details.
5. Error Code ETA100
Your test is not yet activated. Please try again during your assigned testing window.
6. Other Error Codes
Error Code WCI100: You have been logged out of the test because your webcam could not be detected or because your webcam was blocked. Please connect your webcam and try again.
Error Code WCI200: We are unable to detect a camera on your device. A camera is mandatory for online proctoring of this test. You have been logged out of the test. Please make sure your camera is connected and try again.
Error Code WCI300: You have been logged out of the test because your webcam could not be detected or because your webcam was blocked. Please connect your webcam and try again.
Error Code OFF100: The user has been logged out because they have gone 'off-focus' by switching browsers.
Error Code PSL100: The user has been logged out because they have used the 'print screen' function too many times.
Error Code WCI400: The user has been logged out because the image could not be captured.
Error Code FSI100: The user has been logged out because they have misused the 'full-screen' function.
Error Code GLL100: You have been logged out of the test because your location could not be detected or because location information was blocked.
Error Code PNS100: Access denied, platform not supported. Please take the test on the desktop to have a seamless experience.
Error Code IC100: Invalid SVAR ID requested
Error Code IC200: Invalid username and/or password. Please try again.
Error Code URL100: You are attempting to log in with the wrong test URL.
Error Code NE400: Cannot connect to server. Please try again.
Error Code FIP100: Access denied. You are attempting to log in from a forbidden IP address [%s].
Error Code NE500: Could not connect to network. Please wait for two minutes and try again.
Error Code RES200: You must wait %time% minutes after logging out before you log in again.
Error Code LEX300: SVAR ID expired
Error Code IC500: SVAR ID not registered
Error Code MIC400: Try the SVAR test again using a different microphone.
Error Code MIC500: If you are unable to configure the microphone, exit the test and contact the test administrator.
Error Code LEX400: Resume Test: 0 Attempts Left
Error Code DCH100: You are attempting to login from a different device. Please log in from your original test device.
Error Code CAP100: Your Captcha information does not match.
Error Code IC400: Security question information not provided. Cannot proceed.
Error Code IC600: Username and password not found.
Error Code IC300: Security question answer not found.
Error Code MIC300: You have been logged out because your microphone is not connected.
Error Code MIC200: You have been logged out because your microphone was disconnected while recording.
Error Code AUD100: You have been logged out because audio recording could not be started.
Error Code MIC100: You have been logged out because your microphone got disconnected.
Error Code HWI100: Audio playback failed. Please check your computer's speakers and microphone.
Error Code NE300: Could not upload the recorded audio. Please check your network connection. Check your firewall settings to enable audio file uploads.
Error Code NE200: Could not submit your response to server. Please check your network connection and try again.
Error Code NE100: Could not play the necessary audio files. Please check your network connection and try again.
Error Code GLL200: Unable to capture geo location.
Error Code DCO100: This assessment is not supported on a Mac, please continue your assessment in Windows.
Error Code RES100: You have exceeded the allowed count for resuming the test. You will no longer be able to resume the test.
Error Code WCI500: Cannot enable camera for video recording.
Error Code TE100: Cannot proceed as the allotted time for the test has already expired.
Error code RP100: The user has been logged out because the invigilator has terminated the assessment due to a violation of the assessment rules.
Error code RP101: The user has been logged out because of connectivity issues. Please try again after a few minutes.
Error code RP102: The user has been logged out because of connectivity issues. Please try again after a few minutes.
Error code RP103: The user has been logged out because of connectivity issues. Please try again after a few minutes.


这文章对您有帮助吗?

一旦您完成了测试,您为其做测试的公司会收到结果已生成的通知。

为保证测试结果的保密性,只有该公司选定的结果接收人能够查看您的测试结果。因此,SHL支持团队无法为您提供测试结果。但是,我们可以和您确认您是否完成了测试。

如需要对于您表现的反馈,或下一步流程,请直接联系您为其做测试的公司。由于SHL支持团队无法提供公司联络信息,请您使用您最初与公司进行联络的渠道,或查阅该公司网站。请注意,您收到的反馈范围由该公司决定。

如果您还有其他的问题,请使用此页面右侧的“联系表”的链接与我们联系。


这文章对您有帮助吗?

申请延迟测试截止日期是需要得到邀请您参与评估测试的公司批准的。

请联系您所应聘的公司,咨询您是否能获得额外的时间来完成这些有时间限制的评估测试。

您所应聘的公司也许会要求提供申请延迟测试截止日期的相关证明材料。


这文章对您有帮助吗?

When you take our Video Interview test, your responses will be recorded via headphones and webcam, and you will be scored based on your responses. You will need the following before you attempt the test:
  • PC or laptop
  • Webcam connected to the system or built-in laptop webcam
  • Headphones with microphone (some systems offer built in microphone option; please do not use wireless headphones)
  • Uninterrupted internet network (min speed of 256Kbps)

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
 


这文章对您有帮助吗?

点击这里检测您的浏览器与测试是否兼容。如果你需要额外的协助,配置您的计算机设置,请使用browser check页面底部的表单来发送信息给我们的支持团队。

如果您还有其他的问题,请使用此页面右侧的“联系我们”的链接与我们联系。


这文章对您有帮助吗?

为了处理您的查询,请发送电子邮件至 dataquestions@shl.com 并提供以下详细信息:
- 评估的类型和完成日期;
- 使用的全名和电子邮件地址;以及
- 如果您是应某个组织的要求而参与评估的话(即,作为求职申请的一部分),请提供该组织的名称。

在我们代表某位客户提供评估的情况下,未经该客户的明确许可,我们不能从系统中删除任何信息。如果您希望我们删除任何关于您的个人数据,请直接与您进行评估的组织联系,并指出您想要删除哪部分属于您的个人数据。一旦我们收到客户的指示,我们将根据他们的指示采取适当的步骤来处理您的数据。


这文章对您有帮助吗?

8.1) Question: What is test all about?
Answer: This is an AI driven Online Interview platform where your responses will be recorded via headphone and webcam and you will be scored basis the same.
8.2) Question: What is the test duration?
Answer: 20-25 mins
8.3) Question: What are the technical requirements to take the test?
Answer: The test has 4 basic requirements:
  • A Personal Computer / Laptop.
  • A Webcam connected with the System (Not required in case of Laptop with functional in-built Webcam)
  • Headphones with microphone
  • Smooth and uninterrupted Internet connectivity; Download and Upload Speed of min 1 Mbps (throughout the testing session, which will last for approximately 20 minutes)
8.4) Question: I'm unable to hear on testing page
Answer: Please check whether the access to microphone is provided while at video testing page, if you were not prompted for the same please go to your browser settings à site setting àallow microphone.
Please prefer using Mozilla Firefox for the assessment you will be prompted to provide access to both webcam and microphone that you will have to ‘allow’.
8.5) Question: I'm unable to see myself on video testing page
Answer: Please see if you have provided access to your webcam while at video testing page, if you were not prompted for the same please go to your browser settings and allow webcam.
Please prefer using Mozilla Firefox for the assessment you will be prompted to provide access to both webcam and microphone that you will have to approve.
8.6) Question: Not able to hear properly in video testing page/there is some noise.
Answer: Please close the test window and login again using Mozilla Firefox preferably and when prompted for allowing access to your Microphone please select Microphone tagged with ‘High-Definition Audio’. Do not use the Default Microphone in the dropdown.
8.7) Question: Test got logged out stating ‘Microphone was unplugged’.
Answer: Please close the test window and login again, the test will not allow you to move ahead without the Microphone. Please check if the microphones are plugged in properly and start test again.
8.8) Question: Test logged out stating ‘Illegal window switch detected
Answer: You are not allowed to open any other Browser / Switch between the Test Screen and other widows/ Minimize the Test Window. The Test will get locked permanently if a candidate is found switching through windows while taking the Test. Please connect with the HR/Recruiter that brought you this opportunity for further steps.


这文章对您有帮助吗?

一些测评是在一个单独的弹出窗口中运行的。弹出窗口阻止程序会阻止您打开测评窗口。已启动的弹出窗口阻止程序应该被禁用。值得注意的是,所有现代的浏览器都预先安装了弹出窗口阻止程序。这种情况也可能发生在一些防病毒软件包和工具栏里。请阅读您的防病毒软件使用手册查看如何暂时禁用弹出窗口阻止程序。

Microsoft Edge:
1) 单击浏览器窗口右上角的 3 个点
2) 单击“设置”
3) 选择“查看高级设置”选项
4) 将“拦截弹出式窗口”滑块滑动至“关”

Firefox:
(旧版 Firefox)
1)点击Firefox按钮
2)点击选项,然后再次点击选项
3)转到内容标签
4)取消阻止弹出窗口
5)点击OK

(Firefox 版本 57 以上)
1) 转到“打开”菜单图标(3 条横线),然后单击“选项”
2) 单击“隐私与安全”
3) 转到“权限”部分
4) 取消选择“拦截弹出式窗口”

Google Chrome:
(旧版 Google Chrome)
1)进入设置图标( 3条水平线) ,然后点击设置
2)向下滚动,点击显示高级设置...
3)点击隐私下面的内容设置
4)向下滚动到弹出窗口部分,并选择允许所有网站显示弹出窗口

(Google Chrome 版本 63 以上)
1) 转到“自定义和控制 Google Chrome”图标(3 个点),然后单击“设置”
2) 向下滚动并单击“高级”按钮
3) 单击“隐私与安全”下的“内容设置”
4) 单击“拦截弹出式窗口”部分,并允许弹出

Safari(仅限 Mac):
1) 单击 Safari
2) 单击“首选项”
3) 转到“网站”
4) 取消选择“拦截弹出式窗口”

如果您还有其他的问题,请使用此页面右侧的“联系我们”的链接与我们联系。


这文章对您有帮助吗?

请注意,根据您需完成的测评,您的系统设置可能与以下内容不同。

您需要使用符合以下推荐系统要求的计算机:

连接速度
你应该使用56KB ,或更快的网络,以获得最佳的体验。
对于以视频为基础的评估,请使用每秒1MB,或更快的网络。

弹出窗口
在您尝试进入测试前请禁用任何弹出窗口拦截软件,因为它们可能阻止下载测试。校园或公司网络在某些地方可能会有限制,所以请首先向您当地的系统管理员咨询。

支持的组件是那些我们已经彻底地测试和证实可以被测试系统使用的。 我们强烈建议您使用以下之一:

支持的互联网浏览器
- Google Chrome 50 及更高版本(Windows/Mac 系统)。
- Mozilla Firefox 50 及更高版本(Windows/Mac 系统)。
- Safari 11 及更高版本(Windows/Mac 系统)。
- Microsoft Edge 80 及更高版本(Windows 系统)。

支持的操作系统
- 苹果Mac OS 11.x (最高版本Mac OS X v11.2 1 - Big Sur)
- 微软Windows 10, 8, 7, Vista

我们的一些评估需要您安装一个用于显示的小程序。

支持的显示程序
- 活动脚本 (or JavaScript)
- ActiveX控件和插件
- Java Runtime Environment (virtual machine)

自动翻译
使用Microsoft Edge时,请确保禁用页面翻译功能。
启用翻译功能后,地址栏中的翻译按钮将显示为蓝色。

请点击翻译按钮,然后点击显示原文。

请注意,大多数浏览器,及其组件,可以从供应商的网站上免费下载。点击这里检查您的设置。


这文章对您有帮助吗?

横栏