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[
If you have a Samsung/Android phone, and you receive an incompatible browser message when clicking the test link in the email you received and your understanding is that the test is supposed to be mobile device compatible, please try the following to resolve the issue:

Go back to the email that has the original test link in it and long press (hold down) the link and then click on “Copy URL”:



Then, open the Chrome browser on the phone, long press (hold down) your finger in the address bar of the browser to paste the test link there. You should then be able to progress without an issue.

If you continue to have the issue, then you may need to try your test on an actual PC (the test may not be mobile enabled).
]


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Please see below a list of error messages you may encounter on SHL App:

'"We are not able to access the microphone. Please make sure you have permitted the app to use the microphone. You can change permissions in Settings.'"
This message occurs when completing a spoken English assessment and microphone access is not given. The candidate must allow the permissions in the App settings to continue.

'"Unable to detect camera. Please check your camera’s settings and verify the appropriate permissions'"
This message occurs when camera proctoring settings are not allowed. The candidate must allow the permissions in the App settings to continue. This is currently supported when accessing assessments via the AMCAT platform not TalentCentral.

'"Unable to access phone camera. Restart the app and try again.'"
This message occurs when the App does not get access to camera. The candidate must take test on another device where camera is accessible.

'"You have only % chances left to resume the test.'"
This message occurs when the candidate navigates away from the App if off focus proctoring is enabled. The candidate must complete the assessment in single go without navigating away to avoid this. This is currently supported when accessing assessments via the AMCAT platform not TalentCentral.

'"You have used up all chances to resume the test. Your test is now complete.'"
This message occurs when the candidate has exceeded the maximum count of navigating away from the App. In this case the candidate is automatically logged out when this is exceeded. This is currently supported when accessing assessments via the AMCAT platform not TalentCentral.

'"You are not allowed to take screenshots during the test.'"
This message occurs when the candidate tries to take a screenshot of the ongoing assessment when print screen capturing is on. The candidate must avoid doing this. This is currently supported when accessing assessments via the AMCAT platform not TalentCentral.

'"You will be logged out of the test if you take 1 more screenshot.'"
This message occurs when the candidate tries to take screenshot of the ongoing assessment when print screen capturing is on. The candidate must avoid doing this and if the candidate takes 1 more screenshot he will be logged out. This is currently supported when accessing assessments via the AMCAT platform not TalentCentral.

'"Connection not working'"
This message occurs in the video interview sample question. This message also appears when there is no internet connection. The candidate should have a good internet connect to avoid this.

'"There might be some background noise in the audio'"
This message occurs in the video interview sample question when there is background noise or when the voice is not audible. The candidate should follow the instructions to avoid this.

'"We could not detect your face in the video. Please follow the instructions and try again'"
This message occurs in the video interview sample questions when the face is not detected according to the instructions given. The candidate should follow the instructions within the in-app test to avoid this.

'"Your device might not be compatible for this interview.nnAre you sure you want to start the interview?'"
This message occurs in the video interview sample question when either of these (Audio, Video, Internet, and Speaker) are not working properly during calibration test. The candidate should retry the calibration test and pass all the scenarios before taking the test.

'"In order to proceed with this module camera and microphone permission is required'"
This message occurs in the Video Interview assessment when either of the camera and microphone permissions have not been allowed. The candidate must allow the permission in the App settings to avoid this.

'"Test is already in progress. Before starting a new test you need to complete this test.'"
This message displays if a test is already running and the candidate tries to take another test through autologin link. This can only happen for AMCAT candidates.

'"Don't rotate you device to landscape, rotate back to portrait to resume test'"
This message occurs in the Video Interview assessment when the candidate tries to take the test in landscape mode which is not allowed for the Video Interview. The candidate should take the test in portrait mode to avoid this error.

'"Since this test has expired you cannot start a new test. Also, no resumable tests found either. You will be logged out of the app now.'"
This message occurs only within the AMCAT flow when the test has expired, and the candidate tries to take the test after this elapsed time. Therefore, the candidate must take the test before their expiry date to avoid this.

'"Insufficient memory. Please free up some memory and try again. To use a different device, please exit the test and log in again.'"
This message occurs when completing a Spoken English assessment if there is insufficient memory on the device to download the test. The candidate should free up some memory to avoid this issue.

'"Something went wrong please try after sometime'"
This message occurs when there is some server error. In this case candidate should retry after some time.

'"Oops! Internet not available. Please try again later'"
This message occurs when there is no proper internet. The candidate should click OK button once the internet is available.

'"We've not received complete question data from our server. Please tap below to Retry. If you've tried multiple times you can logout & re-login.'"
This message displays when there is an issue with the questions loading from the server side. The candidate should retry again, if the issue is still not resolved then the candidate can come back later and re-login to take the test.

'"Connectivity to internet is lost. Please connect to internet to retry.'"
This message occurs when is the internet is lost in an on-going assessment. The candidate should click retry once the internet is available.

'"Unable to detect location, will not be able to proceed unless location is detected'"
This message occurs when the geo location proctoring services are on and the App is not able to detect that. The candidate should allow the permissions in the App setting to avoid this. This error will be only applicable in a non TalentCentral session.

'"Turn on Location Service in Setting > Privacy to allow the app to determine your current location.'"
This message comes when the App requires location services. The candidate should ensure location services are enabled on the iPhone to avoid this. This error will be only applicable in a non TalentCentral session.

'"Your device memory is low. Please free up some space to take the assessment without any interruption.'"
This message comes when the free device memory is low. The candidate should free up some memory so that he/she can take the test in a seamless manner.


这文章对您有帮助吗?

Please see below a list of error messages you may encounter on SHL App:

Your face was not detected
This message occurs when your face was not visible on the response video, either the camera quality is bad, or you did not hold the phone properly. Please retry ensuring that your device has the correct orientation, and your face is visible by the camera.

The response audio was too low.
Response audio was not detected, you may have been too far from the device or the microphone of the device is not working properly.

You could not hear the audio.
Speaker volume was too low, or the speaker is not working correctly on the device. Please check the audio settings on the device and re-launch the app to try again.

The connection is too slow.
Your internet speed connection is too low. Please check internet connectivity and try again.

Something went wrong. Please try again after a short period of time.
This error occurs either due to internet connectivity or a failed response from the server. Please check internet connection and retry once reconnected.

Intervention caused from an external app (due to incoming notifications, music apps, radio etc. on your phone). Stop the audio playing from other apps and keep your device on Silent Mode before resuming.
If another app on your device is playing audio, you should close all apps which may be using the device audio and force quit the SHL App and then relaunch it.

There is some issue with your phone. We recommend to kill the app and relaunch.
Please ensure that access to storage permissions have been allowed on your device, then quit and relaunch the SHL app.

Insufficient memory. Please free up some memory and try again. To use a different device, please exit the test and log in again.
This message occurs only for the Spoken English assessment, if there is insufficient memory on the device to download the test. You should free up memory on your device to avoid this issue.

You have used up all chances to resume the test. Your test is now complete.
This message occurs when you have exceeded the count of navigating away from the App. In this case you will be logged out when you exceed the count. This is currently supported in the AMCAT flow.

Unable to detect camera. Please check your camera’s settings and verify the appropriate permissions.
This message occurs when the camera proctoring settings are not allowed. Please allow the permissions in the App settings to continue. This is currently supported in the AMCAT flow not within the TalentCentral platform.

Camera not found on this device. Please take the test on a different device with a working camera. You will be logged out now.
This means the Camera has not been detected. You cannot proceed on this device and should use some other device for assessment.

We are not able to access the microphone. Please make sure you have permitted the app to use the microphone. You can change permissions in Settings.
This message occurs when completing a Spoken English assessment when microphone access has not been given. Please allow the permissions in the App settings to continue.

Cannot continue if front camera is not available.
The front camera is not available when capturing your ID details which will only occur in the AMCAT flow. You cannot proceed on this device and should use another device to complete this assessment.

Unable to access phone camera. Restart the app and try again.
This message occurs when the App does not get permission to access to the camera. Please check that all camera permissions have been granted.

We are receiving an error from our server at the moment. You can try logging in again.
Internet connectivity issue. Complete data was not downloaded from the server; please check internet connectivity and login again.

Failed to download asset file for Situational Judgement test Please try again later!
Failed to download assert file for Multiple Choice Questionnaires. Please try again later!
Failed to download animation file for Situational Judgement test. Please try again later!

Internet connectivity issue. Complete data was not downloaded from the server, please check internet connectivity and login again.

Server error. Failed to retrieve next question. Please try again later!
An error occurred on server. Please quit the app and try to login again.

We've not received complete question data from our server. You can try logging in again.
Internet connectivity issue. Complete data was not downloaded from the server, please check internet connectivity and login again.

We've encountered an issue while uploading your answers. Tap below to retry uploading again.
Your device is having trouble maintaining a good internet connection. Please check internet connectivity and click on the ‘retry’ button. This error will only occur when completing a video assessment.

Your device may not be compatible.
Device is not compatible due to either slow internet or bad quality microphone or camera. This error will only appear when completing a video Interview assessment.

Device testing failed.
Video or audio not recorded in device testing. Please quit the app and try to complete the in-app testing once more.

Unable to detect location, will not be able to proceed unless location is detected.
Location services are not enabled on this device. Please navigate to your device settings and turn on location services. This error will not occur in the TalentCentral system.

We’re having some problem communicating to our servers. Please check your internet connection or try again later.
Not able to connect to server, please check device internet connection and try again.


这文章对您有帮助吗?

如果您在尝试访问测评时收到错误消息,请清除浏览器的缓存和历史记录,然后重新加载测评。 如果错误仍然存在,请检查以下解决方案:

错误 404
错误 403
错误 502 (Bad gateway)
错误: This site is currently unavailable while we perform scheduled release activities.
错误: This assessment was previously closed before completion and needs to be reset.
错误: Oops, there's an error.
错误: There has been an error processing your request.

如果您还有其他的问题, 请使用此页面右侧的“联系表”的链接与我们联系。

错误 404

如果您使用的链接坏掉,则可能会显示错误#404。我们建议您复制整个链接并将其直接粘贴到地址栏中。

如果发生此错误,请尽快与我们联系。

如果发生此错误,请通过单击上一页的“联系我们”按钮尽快与我们联系。

错误 403

错误403表示禁止您访问该网址。对于SHL系统,此错误通常在系统维护过程中出现在集成站点上。请尝试在维护窗口期之后访问测评。 请单评估系统正在发布中而不可使用时我该怎么办?以获取有关维护的更多信息。如果您认为错误不是由系统维护引起的,请与您的招聘人员联系。

如果您还有其他的问题,请使用此页面右侧的“联系我们”的链接与我们联系。

错误 502 (Bad gateway)

当服务器关闭并且超时时,通常会出现此错误。 如果发生此错误,请使用此页面右侧的“联系我们”的链接与我们联系。

错误: This site is currently unavailable while we perform scheduled release activities.

请单评估系统正在发布中而不可使用时我该怎么办?以获取有关维护的更多信息。

错误: This assessment was previously closed before completion and needs to be reset.

此错误表示您以前(已经)在做测试时退出系统。请与您的招聘人员或技术支持团队联系,以重置您的测评。

请使用此页面右侧的“联系表”的链接与我们联系。

错误: Oops, there's an error.

如果发生此错误,请清除浏览器的缓存和历史记录,然后重新加载测评。 如果问题仍然存在,请使用此页面右侧的“联系我们”的链接与我们联系。

错误: There has been an error processing your request.

如果发生此错误,请清除浏览器的缓存和历史记录,然后重新加载测评。 如果问题仍然存在,请使用此页面右侧的“联系我们”的链接与我们联系。


这文章对您有帮助吗?

This message can appear if your username and/or password is entered incorrectly. Please make sure to copy and paste your login details directly from the invitation email, without additional spaces.

If your test session has expired, you may receive this error. Please check your invitation email for the times your test is accessible. If you do not take your assessment during the required time period, you will need to contact your recruiter/hiring company.

If you are still unable to access your test, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?

At the start of your test, if you tried switching browser tabs, you may have been presented with the following message:



You are not allowed to perform any of the following actions while taking the test:
  • open any other browser
  • switch between the test screen and other widows
  • minimize the test window
  • take screenshots of the test
When you attempt to take a screenshot, you may be presented with the following message:



The test will lock you out / log you off permanently if you continue switching through windows or take multiple print screens while taking the test. Should this happen, please reach out to your recruiter to get your test re-scheduled.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
 


这文章对您有帮助吗?

In this adaptive assessment, consider your answers carefully as you will not be able to go back and review or change your previous responses once they are submitted. This is because each question's difficulty level is based on the responses given to the previous questions.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?

As a first step, please close the test window and clear the cache of the browser you are using to access the test. After a few minutes, please try and access the test again.

If the problem persists, please try another browser to access your assessment.

If you are unable to access the test in any of the available browsers, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?

The test will not allow you to move ahead without the microphone. Please close the test window and check to see if the microphone is still plugged in properly. Restart the test after that.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?

1. Error Code IC200
You are logging in with an Invalid username and/or password, we request you to check your credentials again and try to log back in the test, the credentials are case sensitive. 
2. Error Code LEX200
Your test has been invalidated. You will not be able to resume your test. Please contact the test administrator for further details.
3. Error Code TC100
You have either completed or submitted your test. You will not be able to resume your test. Please contact the test administrator for further details.
4. Error Code LEX100
Your test login credentials have expired. You will not be able to attempt the test. Please contact the test administrator for further details.
5. Error Code ETA100
Your test is not yet activated. Please try again during your assigned testing window.
6. Other Error Codes
Error Code WCI100: You have been logged out of the test because your webcam could not be detected or because your webcam was blocked. Please connect your webcam and try again.
Error Code WCI200: We are unable to detect a camera on your device. A camera is mandatory for online proctoring of this test. You have been logged out of the test. Please make sure your camera is connected and try again.
Error Code WCI300: You have been logged out of the test because your webcam could not be detected or because your webcam was blocked. Please connect your webcam and try again.
Error Code OFF100: The user has been logged out because they have gone 'off-focus' by switching browsers.
Error Code PSL100: The user has been logged out because they have used the 'print screen' function too many times.
Error Code WCI400: The user has been logged out because the image could not be captured.
Error Code FSI100: The user has been logged out because they have misused the 'full-screen' function.
Error Code GLL100: You have been logged out of the test because your location could not be detected or because location information was blocked.
Error Code PNS100: Access denied, platform not supported. Please take the test on the desktop to have a seamless experience.
Error Code IC100: Invalid SVAR ID requested
Error Code IC200: Invalid username and/or password. Please try again.
Error Code URL100: You are attempting to log in with the wrong test URL.
Error Code NE400: Cannot connect to server. Please try again.
Error Code FIP100: Access denied. You are attempting to log in from a forbidden IP address [%s].
Error Code NE500: Could not connect to network. Please wait for two minutes and try again.
Error Code RES200: You must wait %time% minutes after logging out before you log in again.
Error Code LEX300: SVAR ID expired
Error Code IC500: SVAR ID not registered
Error Code MIC400: Try the SVAR test again using a different microphone.
Error Code MIC500: If you are unable to configure the microphone, exit the test and contact the test administrator.
Error Code LEX400: Resume Test: 0 Attempts Left
Error Code DCH100: You are attempting to login from a different device. Please log in from your original test device.
Error Code CAP100: Your Captcha information does not match.
Error Code IC400: Security question information not provided. Cannot proceed.
Error Code IC600: Username and password not found.
Error Code IC300: Security question answer not found.
Error Code MIC300: You have been logged out because your microphone is not connected.
Error Code MIC200: You have been logged out because your microphone was disconnected while recording.
Error Code AUD100: You have been logged out because audio recording could not be started.
Error Code MIC100: You have been logged out because your microphone got disconnected.
Error Code HWI100: Audio playback failed. Please check your computer's speakers and microphone.
Error Code NE300: Could not upload the recorded audio. Please check your network connection. Check your firewall settings to enable audio file uploads.
Error Code NE200: Could not submit your response to server. Please check your network connection and try again.
Error Code NE100: Could not play the necessary audio files. Please check your network connection and try again.
Error Code GLL200: Unable to capture geo location.
Error Code DCO100: This assessment is not supported on a Mac, please continue your assessment in Windows.
Error Code RES100: You have exceeded the allowed count for resuming the test. You will no longer be able to resume the test.
Error Code WCI500: Cannot enable camera for video recording.
Error Code TE100: Cannot proceed as the allotted time for the test has already expired.
Error code RP100: The user has been logged out because the invigilator has terminated the assessment due to a violation of the assessment rules.
Error code RP101: The user has been logged out because of connectivity issues. Please try again after a few minutes.
Error code RP102: The user has been logged out because of connectivity issues. Please try again after a few minutes.
Error code RP103: The user has been logged out because of connectivity issues. Please try again after a few minutes.


这文章对您有帮助吗?

You may have tried to access your assessment outside of the time window specified in your invitation email. Please refer to your invite for the times your test may be taken.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?

Please close the test window and login again using a preferred browser such as Mozilla Firefox or Google Chrome. When prompted for allowing access to your microphone, please select the microphone tagged with ‘High Definition Audio’. Do not use the Default Microphone in the drop-down.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?

Your test invitation should explain if a webcam or microphone is required for your assessment. You will be asked to allow the browser access to the device when you start your session.



If you were not prompted to do this by your browser automatically (this may happen if you click “Block” on the pop-up and get logged off from the system), please go to your browser settings and allow access to the webcam and microphone.

If your webcam or microphone is not working with the test or any other application, you will need to try and take your assessment on a different machine that has a fully functioning webcam and microphone.

If your webcam or microphone works with other applications, but not in your test, this may be due to an incompatible browser. Please try and start your assessment using a different browser or try a different machine with working devices. Our recommended browser for the assessment is Mozilla Firefox or Google Chrome, where you will be prompted to provide access to both a webcam and a microphone.

If your webcam trial is successful, but you are still unable to use it with your assessment, please clear your browser’s cache (at least the last 4 weeks of data) and log back into your test.
If you are using the computer’s system microphone, then Default should be selected in the drop down under “Permission” screen. If you are using an external microphone/headset, then you should select that microphone/headset from the drop-down list. You may also need to check the sound recorder settings in your operating system. Try changing the microphone volume to the maximum and restart your machine to ensure the change is reflected in the system and in the browser. Log into the test again and check if the issue was addressed.

You may wish to use another machine if you are unable to resolve the issue with the above guidance.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.


这文章对您有帮助吗?

Your test can only be rescheduled with approval from the recruiter. Please contact your recruiter/consultant regarding further assistance on this.
The syllabus and content of the assessment are approved by the company and is strictly confidential. Please contact your recruiter/consultant if you have further questions.


这文章对您有帮助吗?

This could be an internet issue. We ask you to close the window, reconnect to a better network and resume the test after 2 minutes. You may also need to clear your browser’s cache from the past 30 days.


这文章对您有帮助吗?

If you are attempting SJT module, you will have to select 2 options which you feel can be the best and the worst response to the question or statement, once you have selected both the options, click on submit to move forward. In the module there are two options that the candidate must select per question, one is the 'Best Option' & other is the 'Worst Option'. Until the candidate has not selected both these options, i.e., the best option & the worst option they won’t be able to confirm the option & move to next question. Also, same option cannot be marked as both Best & Worst.


这文章对您有帮助吗?

Case 1: You can't hear anything while using your microphone
Please check which microphone have you selected on the ‘Permission’ screen.
  • If you are using your system’s microphone, you should select ‘Default’ from the drop-down when prompted by your browser 
  • If you are using an external microphone/headset, then select that microphone/headset from the drop-down list. You can use the windows sound recorder to ensure the microphone is working.
Case 2: You’re unable to hear your own voice (after setting up an external microphone/headset)
Check the sound recorder settings of your operating system. Adjust the microphone volume so it is on maximum then restart your system.
If it still doesn't work, and you haven't tried already, then try using Mozilla Firefox to take the test. When you are prompted to allow your microphone to have access, choose the microphone tagged with 'High Definition Audio'. Do not use the default microphone from the drop-down.
If you are still unable to hear your voice then you may need to use a different system.


这文章对您有帮助吗?

If you’re getting a webcam error: please check your webcam through the link provided below:
If the webcam still does not work:
A webcam is mandatory for the test, so please grant permission to your Browser by clicking on site settings and giving the  Camera permission by selecting "Allow".
Graphical user interface, website

Description automatically generated
If message is unsuccessful:
Kindly close the test browser without clicking quit/exit/submit option and clear the cache memory of browser, restart the Browser and then try again.
Or try the same on Mozilla Browser once. If problem still persists, please switch to an alternative system with a functional webcam.


这文章对您有帮助吗?

You may have not selected all the parts of the answer, as specified in the test instructions. Please make sure that you select a “best” and a “worst” action for each situation. The answer will only activate after both the responses are selected.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?