Your test invitation should explain if a webcam or microphone is required for your assessment. You will be asked to allow the browser access to the device when you start your session.
If you were not prompted to do this by your browser automatically (this may happen if you click “Block” on the pop-up and get logged off from the system), please go to your browser settings and allow access to the webcam and microphone.
If your webcam or microphone is not working with the test or any other application, you will need to try and take your assessment on a different machine that has a fully functioning webcam and microphone.
If your webcam or microphone works with other applications, but not in your test, this may be due to an incompatible browser. Please try and start your assessment using a different browser or try a different machine with working devices. Our recommended browser for the assessment is Mozilla Firefox or Google Chrome, where you will be prompted to provide access to both a webcam and a microphone.
If your webcam trial is successful, but you are still unable to use it with your assessment, please clear your browser’s cache (at least the last 4 weeks of data) and log back into your test.
If you are using the computer’s system microphone, then Default should be selected in the drop down under “Permission” screen. If you are using an external microphone/headset, then you should select that microphone/headset from the drop-down list. You may also need to check the sound recorder settings in your operating system. Try changing the microphone volume to the maximum and restart your machine to ensure the change is reflected in the system and in the browser. Log into the test again and check if the issue was addressed.
You may wish to use another machine if you are unable to resolve the issue with the above guidance.
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.
If you were not prompted to do this by your browser automatically (this may happen if you click “Block” on the pop-up and get logged off from the system), please go to your browser settings and allow access to the webcam and microphone.
If your webcam or microphone is not working with the test or any other application, you will need to try and take your assessment on a different machine that has a fully functioning webcam and microphone.
If your webcam or microphone works with other applications, but not in your test, this may be due to an incompatible browser. Please try and start your assessment using a different browser or try a different machine with working devices. Our recommended browser for the assessment is Mozilla Firefox or Google Chrome, where you will be prompted to provide access to both a webcam and a microphone.
If your webcam trial is successful, but you are still unable to use it with your assessment, please clear your browser’s cache (at least the last 4 weeks of data) and log back into your test.
If you are using the computer’s system microphone, then Default should be selected in the drop down under “Permission” screen. If you are using an external microphone/headset, then you should select that microphone/headset from the drop-down list. You may also need to check the sound recorder settings in your operating system. Try changing the microphone volume to the maximum and restart your machine to ensure the change is reflected in the system and in the browser. Log into the test again and check if the issue was addressed.
You may wish to use another machine if you are unable to resolve the issue with the above guidance.
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.
This message can appear if your username and/or password is entered incorrectly. Please make sure to copy and paste your login details directly from the invitation email, without additional spaces.
If your test session has expired, you may receive this error. Please check your invitation email for the times your test is accessible. If you do not take your assessment during the required time period, you will need to contact your recruiter/hiring company.
If you are still unable to access your test, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
If your test session has expired, you may receive this error. Please check your invitation email for the times your test is accessible. If you do not take your assessment during the required time period, you will need to contact your recruiter/hiring company.
If you are still unable to access your test, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
Giving your location access is mandatory for this test, please grant permission to the browser by clicking on Site Settings click on "Allow" against the Location. Please restart the browser for changes to get reflected.
If message is unsuccessful:
Location access is mandatory for the test. Kindly close the test browser without clicking quit/exit/submit option and clear the cache memory of browser and restart the browser and then try again.
Or try the same on the Mozilla Browser.
If problem still persists, please switch to an alternative system where you can give permission to access your device location.
1. System specifications
- Candidate OS specs:
- Windows: 10, 8, 7. (Windows 10S, ubuntu is not a compatible operating system).
- Includes x86 32 and 64bit processors and ARM 64bit processors using x86 emulation
-
- Mac: macOS 10.12 to 10.15
- Not supported on Linux
- Device Memory specs:
- Windows: 2 GB RAM
- Mac: 2 GB RAM
- Device Hard Disk Space specs:
- Windows: 200 MB of free hard disk space
- Mac: 200 MB of free hard disk space
- No proxy settings are available inside the browser
- Not supported on mobile
2. Error in launching Lockdown Browser. It shows launched in another browser.
We ask you to follow the below steps after installing the lockdown browser.
- Click on the autologin link from the test invitation email.
- Allow all pop ups and notifications which you are getting after clicking on a link.
- Please ensure that there is no other app running in the background during the assessment. Lockdown browser will not launch if any of the shared apps is working in the background.
3. Mac OS lockdown browser download link not working, it redirects to login page & asking for username/password.
Please follow the below steps to avoid any issue.
- Please avoid clicking on direct hyperlinks presented in your email.
- Kindly copy the software download link from test invitation email.
- Paste it in a tab of your browser (Preferably Google Chrome or Mozilla Firefox).
- This will start the downloading of setup.
4. Getting Error message “Page Failed to Load- X.509 Certificate Information” while trying to take assessment on lockdown browser.
We are sorry to hear about the technical issues which you are facing while attempting the test.
This issue occurs whenever the date & time of your system is incorrect. We ask you to check it and in case it is not found incorrect then please set up the time and date as per your local time.
Once the changes are made, refresh the page, and try to attempt the test again.
5. Getting Error message “Page Failed to Load - Error Internet Disconnected” while trying to take assessment on lockdown browser.
We are sorry to hear about the technical issues which you are facing while attempting the test.
Please follow the below mentioned troubleshooting steps to self-resolve the issue:
- Kindly close the test window using the “X” button at the top right side of the browser. Do not click on Quit/Exit test or submit button.
- Clear cache and history of the browser for the last 4-5 weeks and try to login again.
In case the issue persists, then please switch to a different network/system.
6. Getting Error message “The browser can't be used in virtual machine software such as Virtual PC, VMWare and Parallels” while trying to take assessment on lockdown browser.
Please follow the below steps to avoid this issue.
- Please run the test outside VPN/VMS else system will now allow to start the test.
- Please disable/uninstall all VPN applications in your system.
- Restart the device after uninstalling the applications.
- Copy the software download link from test invitation email.
- Paste it in a tab of your browser (Preferably Google Chrome & Mozilla Firefox).
- This will start the downloading of setup. You can now download and install the lockdown browser.
7. Getting Error message “Compatibility mode isn't allowed” while trying to take assessment on lockdown browser.
Please follow the below mentioned steps to debug the issue:
- Right Click on “LockDown Browser OEM” à Properties à Compatibility
- Click on "Run compatibility troubleshooter.
1.1) Validity Expired
The test is valid for a certain period, once the validity has expired, you will not be able to attempt the test. We recommend you connect with the recruiter/consultant regarding any further assistance on this.
1.2) Invalid Username and Password
It seems that you are making a manual error while entering the credentials. Please copy & paste the credentials from the test invitation email instead of typing it. Please ensure that there should not be any space (pre or post) in username and password.
1.3) Test Not Activated Yet.
Your test is not active yet, please recheck the validity of your test and attempt once your credentials are active.
1.4) Access Denied
Please follow these steps:
- Maximize browser window
- Enable Webcam, Microphone & location by going to the setting section of the browser.
- Clear the cache memory, restart the browser, and try to login again.
In case if the issue persists, please switch to a different browser.
当系统因为发布而不能访问时，您将不能够进入到系统或完成测试。
在系统发布期间，如果您试图进入系统，您将会看到一个系统通知告诉您系统恢复使用的时间和日期。
如果您在系统发布时间之外仍旧收到系统发布的通知，请您清除您的浏览器历史记录和cookies。然后请您重启浏览器，按照原来的步骤进入到测试。
我们每个月都对SHL系统进行与运行情况相关的发布。发布系统期间将需要停机，在这个期间，考生和管理员都不能进入系统。为了将对我们客户和考生的影响减到最小，系统发布被安排在正常工作时间以外。
如果您还有其他的问题， 请使用此页面右侧的“联系表”的链接与我们联系。
在系统发布期间，如果您试图进入系统，您将会看到一个系统通知告诉您系统恢复使用的时间和日期。
如果您在系统发布时间之外仍旧收到系统发布的通知，请您清除您的浏览器历史记录和cookies。然后请您重启浏览器，按照原来的步骤进入到测试。
我们每个月都对SHL系统进行与运行情况相关的发布。发布系统期间将需要停机，在这个期间，考生和管理员都不能进入系统。为了将对我们客户和考生的影响减到最小，系统发布被安排在正常工作时间以外。
如果您还有其他的问题， 请使用此页面右侧的“联系表”的链接与我们联系。
TalentCentral
当您在测评网站上以新用户身份进行注册时，系统将为您创建初始密码。要设置新密码，请单击邀请电子邮件中的链接转到登录页面，然后单击“忘记密码？”链接：
在下一页中，输入并确认您的电子邮件地址，然后单击“提交”，以将密码重置电子邮件发送到您在网站注册时所用的电子邮件地址。请单击密码重置电子邮件中的链接，在测评系统中设置新密码。
如果 30 分钟后仍未收到电子邮件，请检查该电子邮件是否在“垃圾邮件”文件夹中。如果仍然没有找到该电子邮件，请单击上一页的“联系我们”按钮与我们联系。
MFS (Multi-Rater Feedback System)
请查看包含了测试链接和您的用户名的电子邮件中的登录信息部分是否有您的密码。 SHL无法访问您的密码，因为这是私密信息，不应该与其他网站用户共享。
如果您的密码不在邮件中，您需要自己从系统中发送密码重置邮件。 要如此做，请浏览登录界面，然后点击“忘记密码”链接。
该系统将带您到另一个界面。请重新输入您的用户名，并点击发送。
该系统可能会要求您输入您的电子邮件地址以进行核查。 请这样做，并点击发送。
您将收到一封电子邮件，它将包括关于如何重置您的密码的进一步说明和用于创建新密码需要点击的链接。请选择一个不容易忘记的密码，并安全保存您的登录信息以用于将来您需要访问该系统。
如果您在本文中未找到所查询的答案，请尝试以下某篇文章：
- 我已受邀完成测评。如何访问我的测试？
- 邀请邮件让我使用已有的密码登陆， 可是当我输入密码以后，我无法登陆。 我应该用自己PC的登陆密码吗？
- 如果忘记用户名该怎么办？
如果您还有其他的问题，请使用此页面右侧的“联系表”的链接与我们联系。
当您在测评网站上以新用户身份进行注册时，系统将为您创建初始密码。要设置新密码，请单击邀请电子邮件中的链接转到登录页面，然后单击“忘记密码？”链接：
在下一页中，输入并确认您的电子邮件地址，然后单击“提交”，以将密码重置电子邮件发送到您在网站注册时所用的电子邮件地址。请单击密码重置电子邮件中的链接，在测评系统中设置新密码。
如果 30 分钟后仍未收到电子邮件，请检查该电子邮件是否在“垃圾邮件”文件夹中。如果仍然没有找到该电子邮件，请单击上一页的“联系我们”按钮与我们联系。
MFS (Multi-Rater Feedback System)
请查看包含了测试链接和您的用户名的电子邮件中的登录信息部分是否有您的密码。 SHL无法访问您的密码，因为这是私密信息，不应该与其他网站用户共享。
如果您的密码不在邮件中，您需要自己从系统中发送密码重置邮件。 要如此做，请浏览登录界面，然后点击“忘记密码”链接。
该系统将带您到另一个界面。请重新输入您的用户名，并点击发送。
该系统可能会要求您输入您的电子邮件地址以进行核查。 请这样做，并点击发送。
您将收到一封电子邮件，它将包括关于如何重置您的密码的进一步说明和用于创建新密码需要点击的链接。请选择一个不容易忘记的密码，并安全保存您的登录信息以用于将来您需要访问该系统。
如果您在本文中未找到所查询的答案，请尝试以下某篇文章：
- 我已受邀完成测评。如何访问我的测试？
- 邀请邮件让我使用已有的密码登陆， 可是当我输入密码以后，我无法登陆。 我应该用自己PC的登陆密码吗？
- 如果忘记用户名该怎么办？
如果您还有其他的问题，请使用此页面右侧的“联系表”的链接与我们联系。
TalentCentral
您的用户名就是您接收电子邮件邀请函时的电子邮件地址。
如果更改了您首次在系统中注册的电子邮件地址，再次登录时需要使用更改后的新电子邮件地址作为用户名。
如果不确定注册的是哪个电子邮件地址，请联系要求您完成测评的公司管理员。
如果您在本文中未找到所查询的答案，请尝试以下某篇文章：
- 我已受邀完成测评。如何访问我的测试？
- 邀请邮件让我使用已有的密码登陆， 可是当我输入密码以后，我无法登陆。 我应该用自己PC的登陆密码吗？
- 我忘记了密码，应该怎样做？
如果您需要进一步的帮助，请使用此页面右侧的“联系表”的链接与我们联系
您的用户名就是您接收电子邮件邀请函时的电子邮件地址。
如果更改了您首次在系统中注册的电子邮件地址，再次登录时需要使用更改后的新电子邮件地址作为用户名。
如果不确定注册的是哪个电子邮件地址，请联系要求您完成测评的公司管理员。
如果您在本文中未找到所查询的答案，请尝试以下某篇文章：
- 我已受邀完成测评。如何访问我的测试？
- 邀请邮件让我使用已有的密码登陆， 可是当我输入密码以后，我无法登陆。 我应该用自己PC的登陆密码吗？
- 我忘记了密码，应该怎样做？
如果您需要进一步的帮助，请使用此页面右侧的“联系表”的链接与我们联系
Try copying the link into your web browser including the two ~~ symbols if they appear. If this does not resolve your issue please contact your recruiter or the organisation who sent the e-mail containing the link.
Please download and open the PDF attachment below for information regarding CAPTCHAs/reCAPTCHAs.
reCAPTCHA FAQs.pdfMFS测评站点是一个外部系统，需要单独的登陆信息。您不应该使用您的PC登陆信息或者其他任何可能用于您公司内部系统的登录信息。请使用邀请邮件中提供的用户名和您第一次登陆时候创建的密码。如果您忘记了密码， 请使用“忘记密码”链接。
如果您在本文中未找到所查询的答案，请尝试以下某篇文章：
- 我已受邀完成测评。如何访问我的测试？
- 我忘记了密码，应该怎样做？
- 如果忘记用户名该怎么办？
如果您还有其他的问题，请点击此页面右侧的“联系表”的链接与我们联系。
第一次访问 TalentCentral™ 平台完成测试时，需要创建账户。
点击您电子邮件邀请函中的链接（屏幕截图下面标黄的部分）：
随即会显示以下页面。点击“创建账户”。
在必填字段中输入您的信息，然后点击“提交”。您要确保记住所选的密码，以便随后登录时使用。
请按照屏幕中的说明继续您的测评。
如果您在本文中未找到所查询的答案，请尝试以下某篇文章：
- 邀请邮件让我使用已有的密码登陆， 可是当我输入密码以后，我无法登陆。 我应该用自己PC的登陆密码吗？
- 我忘记了密码，应该怎样做？
- 如果忘记用户名该怎么办？
如果您还有其他的问题，请点击此页面右侧的“联系表”的链接与我们联系。
