You may find you are able to hear sound on other websites but cannot hear sound during the assessment.
We suggest downloading and using the Google Chrome browser to take your assessment, or the latest version of Mozilla Firefox.
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment using the test link you have received.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page
We suggest downloading and using the Google Chrome browser to take your assessment, or the latest version of Mozilla Firefox.
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment using the test link you have received.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page
小型笔记本电脑和上网本可能太小，无法显示整个测试画面，所以您可能需要尝试使用不同的设备。
如果不使用这些设备之一，您可能要检查以下设置：
1) 进入查看菜单（或按ALT+V）
2) 选择缩放并检查100％是否被选中
2) 选择缩放并检查100％是否被选中
要更改文本字体大小，进入查看菜单并选择字体大小，然后选中号。
如果问题仍然存在，您可能要尝试以下之一：
1) 检查您的屏幕分辨率设置为1024×768或更高
- 右键点击桌面
- 选择屏幕分辨率
- 将分辨率设置为1024×768或更高
- 右键点击桌面
- 选择屏幕分辨率
- 将分辨率设置为1024×768或更高
2) 检看是否有一个滚动条
3) 在考题界面按CTRL+0 （零）
Microsoft Edge
- 单击浏览器窗口右上角的 3 个点
- 在“缩放”旁边，使用“-”和“+”号可相应地缩小和放大文本大小
- 单击浏览器窗口右上角的 3 个点
- 在“缩放”旁边，使用“-”和“+”号可相应地缩小和放大文本大小
Google Chrome
- 转到“设置”图标，该图标可能是 3 条横线或 3 个点，具体取决于浏览器版本
- 在“缩放”旁边，使用“-”和“+”号可相应地缩小和放大文本大小
- 转到“设置”图标，该图标可能是 3 条横线或 3 个点，具体取决于浏览器版本
- 在“缩放”旁边，使用“-”和“+”号可相应地缩小和放大文本大小
Mozilla Firefox
- 转到“打开”菜单图标（3 条横线）
- 在“缩放”旁边，使用“-”和“+”号可相应地缩小和放大文本大小
- 转到“打开”菜单图标（3 条横线）
- 在“缩放”旁边，使用“-”和“+”号可相应地缩小和放大文本大小
如果您还有其他的问题，请通过点击之前页面的联系我们按钮与您当地的技术支持团队联系。
你可能会发现你在其他网站上能够听到声音，但无法在评估期间听到声音。
我们建议您下载并使用 Google Chrome 浏览器进行评估。
要下载谷歌浏览器：
请访问www.google.com/chrome，单击“下载”。一旦下载完成，点击“开始”，“所有程序”，并从谷歌Chrome文件夹启动谷歌Chrome，使用您已收到测试链接登录到您的评估。
要恢复你的IE浏览器的默认设置（这将不会删除任何个人信息，只是设置和附加项）：
请确保您对Windows System32 macromed文件夹和所有其子目录拥有完全控制权限。此外，您还需要有您的Internet临时文件夹的“完全控制”权限。如果是您的私人电脑你应该拥这些权限。如果你试图在办公环境中完成评估，请联系您的IT部门要求协助。
1。关闭所有现有的浏览器窗口
2。单击“开始”，然后单击“控制面板”
3。在右上角，在搜索字段中键入“Internet选项”
4。点击页面中间的“Internet选项”
5。进入到“高级”选项卡，并单击“重置”
6。再次单击“重置”（确保删除个人设置没有被选中）
一旦重置，关闭当前打开的所有窗口。然后打开IE浏览器，然后重新登录你的评估。
有关视频问题的
如果您还有其他的问题，请使用此页面右侧的“联系表”的链接与我们联系。
我们建议您下载并使用 Google Chrome 浏览器进行评估。
要下载谷歌浏览器：
请访问www.google.com/chrome，单击“下载”。一旦下载完成，点击“开始”，“所有程序”，并从谷歌Chrome文件夹启动谷歌Chrome，使用您已收到测试链接登录到您的评估。
要恢复你的IE浏览器的默认设置（这将不会删除任何个人信息，只是设置和附加项）：
请确保您对Windows System32 macromed文件夹和所有其子目录拥有完全控制权限。此外，您还需要有您的Internet临时文件夹的“完全控制”权限。如果是您的私人电脑你应该拥这些权限。如果你试图在办公环境中完成评估，请联系您的IT部门要求协助。
1。关闭所有现有的浏览器窗口
2。单击“开始”，然后单击“控制面板”
3。在右上角，在搜索字段中键入“Internet选项”
4。点击页面中间的“Internet选项”
5。进入到“高级”选项卡，并单击“重置”
6。再次单击“重置”（确保删除个人设置没有被选中）
一旦重置，关闭当前打开的所有窗口。然后打开IE浏览器，然后重新登录你的评估。
有关视频问题的
如果您还有其他的问题，请使用此页面右侧的“联系表”的链接与我们联系。
Your test invitation should explain if a webcam or microphone is required for your assessment. You will be asked to allow the browser access to the device when you start your session.
If you were not prompted to do this by your browser automatically (this may happen if you click “Block” on the pop-up and get logged off from the system), please go to your browser settings and allow access to the webcam and microphone.
If your webcam or microphone is not working with the test or any other application, you will need to try and take your assessment on a different machine that has a fully functioning webcam and microphone.
If your webcam or microphone works with other applications, but not in your test, this may be due to an incompatible browser. Please try and start your assessment using a different browser or try a different machine with working devices. Our recommended browser for the assessment is Mozilla Firefox or Google Chrome, where you will be prompted to provide access to both a webcam and a microphone.
If your webcam trial is successful, but you are still unable to use it with your assessment, please clear your browser’s cache (at least the last 4 weeks of data) and log back into your test.
If you are using the computer’s system microphone, then Default should be selected in the drop down under “Permission” screen. If you are using an external microphone/headset, then you should select that microphone/headset from the drop-down list. You may also need to check the sound recorder settings in your operating system. Try changing the microphone volume to the maximum and restart your machine to ensure the change is reflected in the system and in the browser. Log into the test again and check if the issue was addressed.
You may wish to use another machine if you are unable to resolve the issue with the above guidance.
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.
If you were not prompted to do this by your browser automatically (this may happen if you click “Block” on the pop-up and get logged off from the system), please go to your browser settings and allow access to the webcam and microphone.
If your webcam or microphone is not working with the test or any other application, you will need to try and take your assessment on a different machine that has a fully functioning webcam and microphone.
If your webcam or microphone works with other applications, but not in your test, this may be due to an incompatible browser. Please try and start your assessment using a different browser or try a different machine with working devices. Our recommended browser for the assessment is Mozilla Firefox or Google Chrome, where you will be prompted to provide access to both a webcam and a microphone.
If your webcam trial is successful, but you are still unable to use it with your assessment, please clear your browser’s cache (at least the last 4 weeks of data) and log back into your test.
If you are using the computer’s system microphone, then Default should be selected in the drop down under “Permission” screen. If you are using an external microphone/headset, then you should select that microphone/headset from the drop-down list. You may also need to check the sound recorder settings in your operating system. Try changing the microphone volume to the maximum and restart your machine to ensure the change is reflected in the system and in the browser. Log into the test again and check if the issue was addressed.
You may wish to use another machine if you are unable to resolve the issue with the above guidance.
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.
Please close the test window and login again using a preferred browser such as Mozilla Firefox or Google Chrome. When prompted for allowing access to your microphone, please select the microphone tagged with ‘High Definition Audio’. Do not use the Default Microphone in the drop-down.
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
As a first step, please close the test window and clear the cache of the browser you are using to access the test. After a few minutes, please try and access the test again.
If the problem persists, please try another browser to access your assessment.
If you are unable to access the test in any of the available browsers, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
If the problem persists, please try another browser to access your assessment.
If you are unable to access the test in any of the available browsers, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
Case 1: You can't hear anything while using your microphone
Please check which microphone have you selected on the ‘Permission’ screen.
- If you are using your system’s microphone, you should select ‘Default’ from the drop-down when prompted by your browser
- If you are using an external microphone/headset, then select that microphone/headset from the drop-down list. You can use the windows sound recorder to ensure the microphone is working.
Case 2: You’re unable to hear your own voice (after setting up an external microphone/headset)
Check the sound recorder settings of your operating system. Adjust the microphone volume so it is on maximum then restart your system.
If it still doesn't work, and you haven't tried already, then try using Mozilla Firefox to take the test. When you are prompted to allow your microphone to have access, choose the microphone tagged with 'High Definition Audio'. Do not use the default microphone from the drop-down.
If you are still unable to hear your voice then you may need to use a different system.
If you’re getting a webcam error: please check your webcam through the link provided below:
If the webcam still does not work:
A webcam is mandatory for the test, so please grant permission to your Browser by clicking on site settings and giving the Camera permission by selecting "Allow".
A webcam is mandatory for the test, so please grant permission to your Browser by clicking on site settings and giving the Camera permission by selecting "Allow".
If message is unsuccessful:
Kindly close the test browser without clicking quit/exit/submit option and clear the cache memory of browser, restart the Browser and then try again.
Or try the same on Mozilla Browser once. If problem still persists, please switch to an alternative system with a functional webcam.
