Header.Alt_Image

Header.Alt_Lozenge
候选人支持


一些测评是在一个单独的弹出窗口中运行的。弹出窗口阻止程序会阻止您打开测评窗口。已启动的弹出窗口阻止程序应该被禁用。值得注意的是,所有现代的浏览器都预先安装了弹出窗口阻止程序。这种情况也可能发生在一些防病毒软件包和工具栏里。请阅读您的防病毒软件使用手册查看如何暂时禁用弹出窗口阻止程序。

Internet Explorer:
1)在您的菜单栏中,点击工具(如果您看不到菜单栏,请按下并释放ALT键)
2)点击弹出窗口阻止程序
3)点击关闭弹出窗口阻止程序

有些工具栏包含隐藏的弹出窗口阻止程序。请按照以下说明暂时禁用这些程序:
1)在您的菜单栏上,点击查看(如果您看不到菜单栏,请按下并释放ALT键)
2)点击工具栏
3)取消选择其他激活的工具栏。 (不要取消选择菜单,收藏夹,命令或状态栏。 )
4)当您取消选择一个激活的工具栏,您可能会看到下面的消息:用户添加图像



5)选择消息中的所有复选框,然后单击禁用。您可能需要为每个禁用的工具栏重复这个过程。

Microsoft Edge:
1) 单击浏览器窗口右上角的 3 个点
2) 单击“设置”
3) 选择“查看高级设置”选项
4) 将“拦截弹出式窗口”滑块滑动至“关”

Firefox:
(旧版 Firefox)
1)点击Firefox按钮
2)点击选项,然后再次点击选项
3)转到内容标签
4)取消阻止弹出窗口
5)点击OK

(Firefox 版本 57 以上)
1) 转到“打开”菜单图标(3 条横线),然后单击“选项”
2) 单击“隐私与安全”
3) 转到“权限”部分
4) 取消选择“拦截弹出式窗口”

Google Chrome:
(旧版 Google Chrome)
1)进入设置图标( 3条水平线) ,然后点击设置
2)向下滚动,点击显示高级设置...
3)点击隐私下面的内容设置
4)向下滚动到弹出窗口部分,并选择允许所有网站显示弹出窗口

(Google Chrome 版本 63 以上)
1) 转到“自定义和控制 Google Chrome”图标(3 个点),然后单击“设置”
2) 向下滚动并单击“高级”按钮
3) 单击“隐私与安全”下的“内容设置”
4) 单击“拦截弹出式窗口”部分,并允许弹出

Safari(仅限 Mac):
1) 单击 Safari
2) 单击“首选项”
3) 转到“网站”
4) 取消选择“拦截弹出式窗口”

如果您还有其他的问题,请使用此页面右侧的“联系我们”的链接与我们联系。


这文章对您有帮助吗?

For more information on using the SHL App, please see the questions below:

What systems are compatible with the SHL app?
Mobile devices supporting the latest iOS and Android version will be supported 11.0 IOS and version for 5.0 (lollipop) Android. There is not currently support for Tablet devices.

In which regions is the SHL app available?
The App is available in all territories except for China.

I am a candidate accessing my assessment link via my recruiter applicant portal. How do I access the app?
Support for candidates accessing their link via this route will be available at the end of June. Until this time please use a web browser or a desktop computer.

Is there any recommended browser I should use to initially download the SHL App?
Currently there is an issue with launching the SHL app from Play store with Mozilla Firefox browser.



We suggest that if you are using Firefox that you use an alternative browser to initially launch the app. This issue is being addressed by Mozilla directly and this will be updated once a fix has been implemented.

Alternatively, if you need to use Mozilla, then long press on the App download icon then you will see some options and then if click on the link'" open link in external App'" the this will direct to PlayStore.



Can I use a tablet to access the test?
There is not currently support for Tablet devices. Please find a suitable mobile phone if you want to download the SHL App.

What languages are supported within the app interface?
The app interface language will be dependent on the test being completed. If you are taking an AMCAT then you will be able to access 14 languages, if you are completing a test within the TalentCentral platform you will have access to 37 languages depending also on the type of test you are completing and how this has been set up by your recruiter.

How do I change the interface language?
Within the app on the top left-hand corner there will be a toggle where you can access the navigational language, profile, and access the support site.



The language selected for the assessment will then also be used as the language for the app interface.



For AMCAT candidates there will be an option to change this in the app interface by clicking on the three dots and selecting ‘App languages’.

What permissions do I need to allow on my device?
Once you have downloaded the app, if you are taking a video interview or SVAR assessment you will need to allow for microphone and camera permissions.

Android devices will also require access to the system folder for saving the audio and video recorded during an assessment and once the test is finished then they are uploaded on the server. For further information on device permissions please refer to the candidate support site

How can I access the data protection notice for the app?
The data protection notice can be accessed within in the app using the toggle on the top left-hand corner of the screen.



How do I access my assessment using the app?
To access your assessment, first launch the link within your invitation email on your mobile device.



Once you have clicked on the link you will see prompt on the page to download the App, clicking on download App will redirect you to the play store or App store if not already downloaded. If you have this already installed, then the SHL App will open directly.

The below on-screen message will allow you to opt to download the app and provide details on the app size being installed on your device.



Recommendations will be displayed along with an option to proceed to a mobile web view if preferred.



Once the app is downloaded and installed you can register on the app directly and setup your password.



You will then be able to access your assessment home page displaying the assessments you have been asked to complete by your recruiter.



Will I be able to see my results using the SHL app?
No, for details on your results please contact your recruiter directly.

Technical Support queries

What do I do if I have Login issues?
Please ensure that you have registered correctly on the app and are using the correct password combination. If you are having trouble accessing your assessments, please use the reset password function to generate a new password.

Can I change my password within the app?
Yes, you can access your profile to change your password, if you have forgotten your password, you are able to use the forgotten password prompt within the login screen.





What error messages may I encounter within the app?
Please navigate to the support site section on ‘error messages’ for further assistance. If your issue is not found on here, please continue through the FAQs for the app and then contact the Technical Support team if further help is needed.

What should I do if the in-app message states that my device might not be compatible for this interview?
Your device is not compatible either due to slow internet or bad quality microphone or camera. Please locate another device to take the test or relaunch the app ensuring you have a good internet connection and have completed the in-app testing successfully.

What do I do if I experience low bandwidth and loss of internet connection?
If you experience loss of connection to the internet during a test, you will be presented with an error message screen advising you to check your connection. Once a connection has been re-established you will then be directed back to the test where you can resume your session.





Loading issues – what if the test is not launching?
Please force quit the app then re-launch the app from your invitation email. If you experience this when completing a Video Interview assessment, please wait for the app to resume functionality after a few minutes.

I have issues with sound and audio while taking a video assessment. What do I do?
Please ensure you have allowed permissions for the microphone and video wherever needed after launching the app.



There is an in-app test which will run through various test to ensure that these are working correctly. We recommend that you take this assessment in a quite area where you will not be disturbed and ensure you are using portrait orientation.



What permissions do I need to enable on my phone when using the app?
Permissions need to be allowed for the microphone and video if you are completing a video assessment. For general permissions, the app will require access to files to store any files used in your session.

What should be my device orientation while using the app?
When using the app please maintain portrait mode

Can I exit a timed assessment?
We do not recommend that you leave a timed assessment, however if you need to get back to your session due to loss of connection, please re-open the app and your session will be available to resume.

What happens if I force close the App?
In this case the candidate will be required to login back into the SHL App to take their remaining set of assessments.

How do I know if my assessment is compatible with the SHL app?
Please access your assessment homepage which will indicate which are compatible.
Specific tests which are not adequate for mobile devices will have information conveying the compatibility within the assessment information on the homepage.



Assessments which are desktop compatible only will display the following prompt when the test is launched within app.



You will then have the option to send yourself a link which you are able to launch on a desktop computer.

How do I take a test which is not mobile enabled, or send myself a new link?
When taking a set of assessments which contain one or more test which is not compatible with the SHL app, you will see the below prompt to advise you.



An on-screen prompt will be displayed with the option to send yourself a new assessment link for which you can access on a compatible desktop computer.



What accessibility options are available within the app?
Accessibility options can be accessed in the top left-hand corner and configured, these include options to change the front and background colour for ease of visibility.



These options are only available for the for the native app screens such as: login screen, assessment homepage, T&C’s, Data protection notice page and assessments which are completed through the TalentCentral platform. Please be aware that screen readers are not compatible with the SHL app.

What other options are available within the SHL App?



Here you can access:
- Language options to change the app interface.
- Available accessibility options
- Device and browser support
- Links to the technical support site
- Data protection notice

How do I contact Technical Support if I need further assistance?
Please use the contact us form on the support site and log a query if you do not see an answer to your question here. This will put you in contact with our dedicated technical support team, please ensure that when submitting screenshots to accompany the issue you faced.



What if my assessment states it needs to be reset?
If you see the below message within your session, please contact your recruiter or Technical Support for further assistance.



How can I take SHL Experiences on app?
SHL Experiences is currently not supported on the app. Therefore, you will not see the app download prompt when you access the experience link shared by your recruiter in your invitation email. Planned support for this will be available in future releases of the SHL app.
 
 
 
 
 


这文章对您有帮助吗?

No. Our tests do not depend on the actual software products to take a test.


这文章对您有帮助吗?

SHL的测评系统使用Cookies来存储能力测试的答案。这是为了确保在您失去互联网连接的情况下您的回答也会被保存下来。

请按照以下的步骤启用cookies:

Internet Explorer:

1 )在菜单栏中,点击工具(如果您看不到菜单栏,请按下并释放ALT键)
2 )点击Internet选项
3 )在弹出的窗口中点击隐私选项卡,然后点击高级
4)选择覆盖自动cookie处理,并确保启用第一方和第三方Cookie

请重启您的浏览器然后重新登录。

Firefox:

1 )在您的菜单栏中,点击工具(如果您看不到菜单栏,请按下并释放ALT键)
2 )点击选项
3 )点击隐私选项卡
4 )在历史部分,从下拉菜单中选择使用自定义设置
5 )确保接受站点中的Cookies的复选框被选择

请重启您的浏览器然后重新登录。

Google Chrome:

1 )进入设置图标( 3条水平线),然后点击设置
2)点击页面底部的显示高级设置
3 )在隐私部分,点击内容设置
4 )确保选择允许本地数据被设置

请重启您的浏览器然后重新登录。

如果您还有其他的问题,请使用此页面右侧的“联系我们”的链接与我们联系。


这文章对您有帮助吗?

A number of SHL assessments have now been made available to take on mobile devices, like the device optimised OPQ and MQ assessments. Please keep in mind that some assessments may only be available on tablets due to screen size requirements.

You can check if the assessments you are asked to take are mobile-enabled by registering and going to your assessment home page. Here you will see whether the assessments are mobile-enabled.

If the assessments are mobile-enabled, please make certain that the browser and OS on your phone are up to date. Please see a list of recommended system settings below for mobile devices:

Mobile Device OS:
Android 4.1 and higher
iOS 8.0 and higher
Windows phone 8.1 and higher

Supported Browsers:

Android
- Chrome version 50 and higher
- Mozilla Firefox version 50 and higher
- Safari version 11 and higher
- Microsoft Edge version 18 and higher

iOS
- Safari version 11 and higher
- Chrome version 50 and higher

Please be aware that if your device screen doesn’t have the required size, you may not be able to take the assessments on your mobile. If that is the case, you will see the following error message:



You will not be able to proceed with the assessment past this point. Please log off and locate a compatible device, where you will be able to log into your assessment again.

If you have any questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.


这文章对您有帮助吗?

You will need to use a computer that meets the following recommended system requirements:

Connection speed
You should use a 256Kb, or faster, Internet connection to get the best experience.
This is the minimum speed required for smooth execution of the assessment.

Pop-up windows
Please disable any pop-up blocking software, that may prevent the test from downloading, before attempting the tests. University or company networks may have restrictions in place so please check with your local systems administrator first.

Supported components are ones that we have thoroughly tested and certified for use with the assessment system. We strongly recommend you use one of the following:

Supported Internet browsers
- Firefox Version 50 and higher
- Google Chrome Version 50 and higher
- Microsoft Edge Version 79 and higher
- Safari Version 11 and higher

Supported operating systems
- Microsoft Windows 7 and higher

Please note, most browsers, and their components, can be downloaded from the supplier's website for free. Click here to check your settings now. 

Additionally, the usage of Apple AirPods is not recommended.

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?

请注意,根据您需完成的测评,您的系统设置可能与以下内容不同。

您需要使用符合以下推荐系统要求的计算机:

连接速度
你应该使用56KB ,或更快的网络,以获得最佳的体验。
对于以视频为基础的评估,请使用每秒1MB,或更快的网络。

弹出窗口
在您尝试进入测试前请禁用任何弹出窗口拦截软件,因为它们可能阻止下载测试。校园或公司网络在某些地方可能会有限制,所以请首先向您当地的系统管理员咨询。

支持的组件是那些我们已经彻底地测试和证实可以被测试系统使用的。 我们强烈建议您使用以下之一:

支持的互联网浏览器
- Google Chrome 50 及更高版本(Windows/Mac 系统)。
- Mozilla Firefox 50 及更高版本(Windows/Mac 系统)。
- Safari 11 及更高版本(Windows/Mac 系统)。
- Microsoft Edge 80 及更高版本(Windows 系统)。
- Internet Explorer 11(Windows 系统, 不包含Aspiring Minds测试)。

支持的操作系统
- 苹果Mac OS 11.x (最高版本Mac OS X v11.2 1 - Big Sur)
- 微软Windows 10, 8, 7, Vista

我们的一些评估需要您安装一个用于显示的小程序。

支持的显示程序
- 活动脚本 (or JavaScript)
- ActiveX控件和插件
- Java Runtime Environment (virtual machine)

自动翻译
使用Microsoft Edge时,请确保禁用页面翻译功能。
启用翻译功能后,地址栏中的翻译按钮将显示为蓝色。

请点击翻译按钮,然后点击显示原文。

请注意,大多数浏览器,及其组件,可以从供应商的网站上免费下载。点击这里检查您的设置。


这文章对您有帮助吗?

You will need to use a device that meets the following recommended system requirements:

Connection speed
You should use a 56Kb, or faster, Internet connection to get the best experience.

Supported components are ones that we have thoroughly tested and certified for use with the assessment system. We strongly recommend you use one of the following:

Supported Internet browsers
Chrome : 35.0 and higher
Firefox: 34.0 and higher
IE: 11.0 and higher
Safari: 6.2 and higher

Please note, most browsers, and their components, can be downloaded from the supplier's website for free. Click here to use the Browser Check to check your settings now.

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?

You will need to use a device that meets the following recommended system requirements:

Connection speed
You should use a 56Kb, or faster, Internet connection to get the best experience.

Supported components are ones that we have thoroughly tested and certified for use with the assessment system. We strongly recommend you use one of the following:

Supported Internet browsers
 
  • Chrome : 35.0 and higher
  • Firefox: 34.0 and higher
  • IE: 11.0 and higher
  • Safari: 6.2 and higher
 
Please note, most browsers, and their components, can be downloaded from the supplier's website for free. Click here to use the Browser check to check your settings now.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


这文章对您有帮助吗?