Please see below a list of error messages you may encounter on SHL App:
"Your face was not detected."
This message occurs when your face was not visible on the response video, either the camera quality is bad, or you did not hold the phone properly. Please retry ensuring that your device has the correct orientation, and your face is visible by the camera.
"The response audio was too low"
Response audio was not detected, you may have been too far from the device or the microphone of the device is not working properly.
"You could not hear the audio."
Speaker volume was too low, or the speaker is not working correctly on the device. Please check the audio settings on the device and re-launch the app to try again.
"The connection is too slow."
Your internet speed connection is too low. Please check internet connectivity and try again.
"Something went wrong. Please try again after a short period of time."
This error occurs either due to internet connectivity or a failed response from the server. Please check internet connection and retry once reconnected.
"Intervention caused from an external app (due to incoming notifications, music apps, radio etc. on your phone). Stop the audio playing from other apps and keep your device on Silent Mode before resuming."
If another app on your device is playing audio, you should close all apps which may be using the device audio and force quit the SHL App and then relaunch it.
"There is some issue with your phone. We recommend to kill the app and relaunch."
Please ensure that access to storage permissions have been allowed on your device, then quit and relaunch the SHL app.
"Insufficient memory. Please free up some memory and try again. To use a different device, please exit the test and log in again."
This message occurs only for the Spoken English assessment, if there is insufficient memory on the device to download the test. You should free up memory on your device to avoid this issue.
"You have used up all chances to resume the test. Your test is now complete."
This message occurs when you have exceeded the count of navigating away from the App. In this case you will be logged out when you exceed the count. This is currently supported in the AMCAT/ TalentCentral+ Candidate Experience flow.
"Unable to detect camera. Please check your camera’s settings and verify the appropriate permissions."
This message occurs when the camera proctoring settings are not allowed. Please allow the permissions in the App settings to continue. This is currently supported in the AMCAT/ TalentCentral+ Candidate Experience flow not within the TalentCentral platform.
"Camera not found on this device. Please take the test on a different device with a working camera. You will be logged out now."
This means the Camera has not been detected. You cannot proceed on this device and should use some other device for assessment.
"We are not able to access the microphone. Please make sure you have permitted the app to use the microphone. You can change permissions in Settings."
This message occurs when completing a Spoken English assessment when microphone access has not been given. Please allow the permissions in the App settings to continue.
"Cannot continue if front camera is not available."
The front camera is not available when capturing your ID details which will only occur in the AMCAT/ TalentCentral+ Candidate Experience flow. You cannot proceed on this device and should use another device to complete this assessment.
"Unable to access phone camera. Restart the app and try again."
This message occurs when the App does not get permission to access to the camera. Please check that all camera permissions have been granted.
"We are receiving an error from our server at the moment. You can try logging in again."
Internet connectivity issue. Complete data was not downloaded from the server; please check internet connectivity and login again.
"Failed to download asset file for Situational Judgement test Please try again later!"
"Failed to download assert file for Multiple Choice Questionnaires. Please try again later!"
"Failed to download animation file for Situational Judgement test. Please try again later!"
Internet connectivity issue. Complete data was not downloaded from the server, please check internet connectivity and login again.
"Server error. Failed to retrieve next question. Please try again later!"
An error occurred on server. Please quit the app and try to login again.
"We've not received complete question data from our server. You can try logging in again."
Internet connectivity issue. Complete data was not downloaded from the server, please check internet connectivity and login again.
"We've encountered an issue while uploading your answers. Tap below to retry uploading again."
Your device is having trouble maintaining a good internet connection. Please check internet connectivity and click on the ‘retry’ button. This error will only occur when completing a video assessment.
"Your device may not be compatible."
Device is not compatible due to either slow internet or bad quality microphone or camera. This error will only appear when completing a video Interview assessment.
"Device testing failed."
Video or audio not recorded in device testing. Please quit the app and try to complete the in-app testing once more.
"Unable to detect location, will not be able to proceed unless location is detected."
Location services are not enabled on this device. Please navigate to your device settings and turn on location services. This error will not occur in the TalentCentral system.
"We’re having some problem communicating to our servers. Please check your internet connection or try again later."
Not able to connect to server, please check device internet connection and try again.
