Please see below a list of error messages you may encounter on SHL App:
"We are not able to access the microphone. Please make sure you have permitted the app to use the microphone. You can change permissions in Settings."
This message occurs when completing a spoken English assessment and microphone access is not given. The candidate must allow the permissions in the App settings to continue.
This message occurs when completing a spoken English assessment and microphone access is not given. The candidate must allow the permissions in the App settings to continue.
"Unable to detect camera. Please check your camera’s settings and verify the appropriate permissions"
This message occurs when camera proctoring settings are not allowed. The candidate must allow the permissions in the App settings to continue. This is currently supported when accessing assessments via the AMCAT/ TalentCentral+ Candidate Experience platform not TalentCentral.
This message occurs when camera proctoring settings are not allowed. The candidate must allow the permissions in the App settings to continue. This is currently supported when accessing assessments via the AMCAT/ TalentCentral+ Candidate Experience platform not TalentCentral.
"Unable to access phone camera. Restart the app and try again."
This message occurs when the App does not get access to camera. The candidate must take test on another device where camera is accessible.
This message occurs when the App does not get access to camera. The candidate must take test on another device where camera is accessible.
"You have only % chances left to resume the test."
This message occurs when the candidate navigates away from the App if off focus proctoring is enabled. The candidate must complete the assessment in single go without navigating away to avoid this. This is currently supported when accessing assessments via the AMCAT/TalentCentral+ Candidate Experience platforms not TalentCentral.
This message occurs when the candidate navigates away from the App if off focus proctoring is enabled. The candidate must complete the assessment in single go without navigating away to avoid this. This is currently supported when accessing assessments via the AMCAT/TalentCentral+ Candidate Experience platforms not TalentCentral.
"You have used up all chances to resume the test. Your test is now complete.
This message occurs when the candidate has exceeded the maximum count of navigating away from the App. In this case the candidate is automatically logged out when this is exceeded. This is currently supported when accessing assessments via the AMCAT/ TalentCentral+ Candidate Experience platforms not TalentCentral.
This message occurs when the candidate has exceeded the maximum count of navigating away from the App. In this case the candidate is automatically logged out when this is exceeded. This is currently supported when accessing assessments via the AMCAT/ TalentCentral+ Candidate Experience platforms not TalentCentral.
"You are not allowed to take screenshots during the test."
This message occurs when the candidate tries to take a screenshot of the ongoing assessment when print screen capturing is on. The candidate must avoid doing this. This is currently supported when accessing assessments via the AMCAT/TalentCentral+ Candidate Experience platforms not TalentCentral.
This message occurs when the candidate tries to take a screenshot of the ongoing assessment when print screen capturing is on. The candidate must avoid doing this. This is currently supported when accessing assessments via the AMCAT/TalentCentral+ Candidate Experience platforms not TalentCentral.
"You will be logged out of the test if you take 1 more screenshot."
This message occurs when the candidate tries to take screenshot of the ongoing assessment when print screen capturing is on. The candidate must avoid doing this and if the candidate takes 1 more screenshot he will be logged out. This is currently supported when accessing assessments via the AMCAT/TalentCentral+ Candidate Experience platforms not TalentCentral.
This message occurs when the candidate tries to take screenshot of the ongoing assessment when print screen capturing is on. The candidate must avoid doing this and if the candidate takes 1 more screenshot he will be logged out. This is currently supported when accessing assessments via the AMCAT/TalentCentral+ Candidate Experience platforms not TalentCentral.
"Connection not working"
This message occurs in the video interview sample question. This message also appears when there is no internet connection. The candidate should have a good internet connect to avoid this.
This message occurs in the video interview sample question. This message also appears when there is no internet connection. The candidate should have a good internet connect to avoid this.
"There might be some background noise in the audio"
This message occurs in the video interview sample question when there is background noise or when the voice is not audible. The candidate should follow the instructions to avoid this.
This message occurs in the video interview sample question when there is background noise or when the voice is not audible. The candidate should follow the instructions to avoid this.
"We could not detect your face in the video. Please follow the instructions and try again"
This message occurs in the video interview sample questions when the face is not detected according to the instructions given. The candidate should follow the instructions within the in-app test to avoid this.
This message occurs in the video interview sample questions when the face is not detected according to the instructions given. The candidate should follow the instructions within the in-app test to avoid this.
"Your device might not be compatible for this interview. Are you sure you want to start the interview?"
This message occurs in the video interview sample question when either of these (Audio, Video, Internet, and Speaker) are not working properly during calibration test. The candidate should retry the calibration test and pass all the scenarios before taking the test.
This message occurs in the video interview sample question when either of these (Audio, Video, Internet, and Speaker) are not working properly during calibration test. The candidate should retry the calibration test and pass all the scenarios before taking the test.
"In order to proceed with this module camera and microphone permission is required"
This message occurs in the Video Interview assessment when either of the camera and microphone permissions have not been allowed. The candidate must allow the permission in the App settings to avoid this.
This message occurs in the Video Interview assessment when either of the camera and microphone permissions have not been allowed. The candidate must allow the permission in the App settings to avoid this.
"Test is already in progress. Before starting a new test you need to complete this test."
This message displays if a test is already running and the candidate tries to take another test through autologin link. This can only happen for AMCAT/TalentCentral+ Candidate Experience candidates.
This message displays if a test is already running and the candidate tries to take another test through autologin link. This can only happen for AMCAT/TalentCentral+ Candidate Experience candidates.
"Don't rotate you device to landscape, rotate back to portrait to resume test"
This message occurs in the Video Interview assessment when the candidate tries to take the test in landscape mode which is not allowed for the Video Interview. The candidate should take the test in portrait mode to avoid this error.
This message occurs in the Video Interview assessment when the candidate tries to take the test in landscape mode which is not allowed for the Video Interview. The candidate should take the test in portrait mode to avoid this error.
"Since this test has expired you cannot start a new test. Also, no resumable tests found either. You will be logged out of the app now."
This message occurs only within the AMCAT/TalentCentral+ Candidate Experience flow when the test has expired, and the candidate tries to take the test after this elapsed time. Therefore, the candidate must take the test before their expiry date to avoid this.
This message occurs only within the AMCAT/TalentCentral+ Candidate Experience flow when the test has expired, and the candidate tries to take the test after this elapsed time. Therefore, the candidate must take the test before their expiry date to avoid this.
"Insufficient memory. Please free up some memory and try again. To use a different device, please exit the test and log in again."
This message occurs when completing a Spoken English assessment if there is insufficient memory on the device to download the test. The candidate should free up some memory to avoid this issue.
This message occurs when completing a Spoken English assessment if there is insufficient memory on the device to download the test. The candidate should free up some memory to avoid this issue.
"Something went wrong please try after sometime."
This message occurs when there is some server error. In this case candidate should retry after some time.
This message occurs when there is some server error. In this case candidate should retry after some time.
"Oops! Internet not available. Please try again later"
This message occurs when there is no proper internet. The candidate should click OK button once the internet is available.
This message occurs when there is no proper internet. The candidate should click OK button once the internet is available.
"We've not received complete question data from our server. Please tap below to Retry. If you've tried multiple times you can logout & re-login."
This message displays when there is an issue with the questions loading from the server side. The candidate should retry again, if the issue is still not resolved then the candidate can come back later and re-login to take the test.
This message displays when there is an issue with the questions loading from the server side. The candidate should retry again, if the issue is still not resolved then the candidate can come back later and re-login to take the test.
"Connectivity to internet is lost. Please connect to internet to retry."
This message occurs when is the internet is lost in an on-going assessment. The candidate should click retry once the internet is available.
This message occurs when is the internet is lost in an on-going assessment. The candidate should click retry once the internet is available.
"Unable to detect location, will not be able to proceed unless location is detected."
This message occurs when the geo location proctoring services are on and the App is not able to detect that. The candidate should allow the permissions in the App setting to avoid this. This error will be only applicable in a non TalentCentral session.
This message occurs when the geo location proctoring services are on and the App is not able to detect that. The candidate should allow the permissions in the App setting to avoid this. This error will be only applicable in a non TalentCentral session.
"Turn on Location Service in Setting > Privacy to allow the app to determine your current location."
This message comes when the App requires location services. The candidate should ensure location services are enabled on the iPhone to avoid this. This error will be only applicable in a non TalentCentral session.
This message comes when the App requires location services. The candidate should ensure location services are enabled on the iPhone to avoid this. This error will be only applicable in a non TalentCentral session.
"Your device memory is low. Please free up some space to take the assessment without any interruption."
This message comes when the free device memory is low. The candidate should free up some memory so that he/she can take the test in a seamless manner.
This message comes when the free device memory is low. The candidate should free up some memory so that he/she can take the test in a seamless manner.
