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Lozenge
Candidate Support


You will need to relay this question to the organisation that asked you to take the assessment(s). Your employer, or potential employer, is the controller of your personal data so we cannot provide you feedback on your candidate results. Our contracts with our clients prevent us from giving you your assessment results unless we have specific permission from our client to do so.

If you have taken the test(s) through our practice site at https://www.shldirect.com/en, you should be able to log into your account to view the report. If you are having problems with this, please refer to the Additional Support section on https://support.shl.com/categories.html?hl=en&c=10_91_12_


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We can check our systems to delete any data that we hold on you as a data controller. This would include any time where you have 1) called in directly for support, 2) if you have taken any practice tests on our site or 3) if you are registered to receive marketing information from SHL. Unless there is a pending legal action or dispute which would require us to retain your personal information until the matter is resolved, we will delete your personal information that we hold as a data controller.

For any personal data in relation to an assessment that you have taken for another organisation or potential employer, you will need to relay this question to your employer or potential employer directly as we cannot delete candidate data without our client’s express permission as they are the controller of your personal information. Please ensure to provide your employer or potential employer with the information below, in order for them to instruct us to process your request.

Please provide the client with the following details:
the assessment type and date completed;
full name and email address you used; and
the name of the organisation for whom you took the assessment at the request of a specific organization (i.e., as part of an application for employment).


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In accordance with our Data Protection Notice provided at the time you complete an assessment, we may provide your personal information to a third party under certain limited circumstances:
1. If we hire a third party service provider to perform certain services on our behalf, our service provider will be contractually required to use any personal information only for the purposes of performing the contracted services and shall be contracted to have appropriate security and privacy controls in place to protect any personal information.
2. If we are under a legal obligation to disclose personal information due to a court order, or disclosure demand.
3. If we sell any part of our business, the buyer will be required to only use your personal information in accordance with the Data Protection Notice displayed at the beginning of your assessment and any applicable client contracts and/or laws.


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We can check our systems to confirm to you what of your data we hold on you as a data controller. This would include 1) any time where you have called in directly for support, 2) if you have taken any practice tests on our site or 3) if you are registered to receive marketing information from SHL. In circumstances where we are the data controller of for your personal information we can provide your data when reasonably requested.

We cannot provide information from our systems where we are processing personal information for our clients unless we have the clients’ specific permission as the client is the data controller. As such, our contracts with our clients require us to obtain clients’ explicit permission before we can give you access to any information we hold on their behalf.

If you have taken an assessment at the request of a client, you must submit your request for information directly to that organization. Please provide the client with the following details:
the assessment type and date completed;
full name and email address used; and
if you took the assessment at the request of a specific organization (i.e., as part of an application for employment), the name of that organization.

Once we are instructed by the client, we will review our systems and provide the client a record of all personal information we have on your for that client. The client, as the data controller, will then provide you with the personal information held in our systems.

Please complete the Data Subject Access Request Form available at https://www.shl.com/wp-content/uploads/dsar-form.pdf (or provide the information requested in the form) and email it to dataquestions@shl.com or return it to us via the postal address indicated in the Form.

Once we have received your information and proof of identity, we will respond as described above. When you submit your proof of identity, please let us know if you prefer to receive your information via post or via email.


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You will only receive emails asking you to participate in SHL test trials, surveys, or other SHL research if you have specifically agreed to receive such emails by opting in to participate in other trials and surveys before taking an SHL assessment.


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If you are experiencing any technical difficulties, please refer to the candidate support section at https://support.shl.com/categories.html?hl=en&c=10_91_12_

For any other questions concerning the use of your personal information, please contact dataquestions@shl.com.


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