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Lozenge
Candidate Support


Once you have completed all assessments listed on your Assessment home screen your recruiter inviting you to complete the assessment will receive your results. Should you have a number of assessments listed, the results will not be processed until all assessments have been completed.

Please ensure every assessment on your Assessment home screen has a green tick or check mark next to it. If this is the case and your recruiter has not received your results, please ask them to contact our Technical Support team to obtain the results. We do not provide test results directly to candidates.


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Once you have completed your test(s), the company you are taking the test(s) for will be notified that your results are ready.

In order to keep your results confidential, only the person chosen as the results recipient at the company you are taking the test(s) for, will have access to your results. For this reason, SHL support teams will not be able to provide you with your results. However, we can confirm whether or not you have completed your test(s).

For feedback on your performance, or for information about the next stage of the process, please contact the company you are taking the test(s) for directly. As SHL support teams are unable to provide company contact details, please refer to your initial communication from them or to the company's website. Please note that the extent of the feedback you receive will be at the company's discretion.

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


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SHL doesn't set any passing scores for tests.

For more information, we advise you to contact your recruiter or the company that you sat an assessment for.


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You will need to check with the organisation that gave you the test. SHL cannot give you any information about your deadline.


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You will need to contact the company who asked you to complete the assessment. Please note that SHL is not involved in any decision-making regarding deadlines or deadline extensions.

Please note that we do not provide contact details for your recruiter. To contact them, please refer to your initial communication or the company's website.


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We are unable to provide you with your test results. Please contact your recruiter for any information regarding this.


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