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Client Support

Your local Customer Experience team can assist you with any billing or product queries that you have.

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Please call your local Managed Services team as soon as possible to confirm the changes you wish to make. To allow us to assist you more quickly please have your reference number to hand. You will be asked to confirm the changes on an email so that we can document the history of your project.

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Please email the Managed Services team at managedservices@shl.com to book your project or to request more information.

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You can call the Managed Services team who are available during local business hours.

Alternatively you can send your enquiry by email to managedservices@shl.com.

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Please contact your Account Manager or contact your local Customer Experience team via the Contact Form widget on the right side of this page.

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Please email the Managed Services team at managedservices@shl.com quoting your project reference number and the names of your candidates. Your request will be processed within 48 hours unless your project has been pre-booked and a timeline has been agreed.

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Please call the Managed Services team or send your enquiry by email to managedservices@shl.com as soon as possible to cancel your request. To allow us to assist you more quickly, please have your reference number to hand.

As per our Standard Terms of Business, while tests can be transferred, administration fees are non-refundable. Please note that tests must be used within 3 months.

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They can visit https://support.shl.com/categories.html?hl=en&c=10_91_12_ where they can find helpful advice on how to resolve common technical issues. Alternatively you or your candidate(s) can send an email to mstechnicalsupport@shl.com

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Thank you for clicking on the link in the email and acknowledging your receipt of our Product End of Life notification relating to our legacy Verify assessments. Support for these products will cease on 1 April 2025 and we are advising customers to migrate to alternative Verify assessments in advance of this date.
 
Your SHL Account Manager and/or Customer Service teams will be contacting your organization to discuss this further and you can find more information here.

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