You may find you are able to hear sound on other websites but cannot hear sound during the assessment.
We suggest downloading and using the Google Chrome browser to take your assessment, or the latest version of Mozilla Firefox.
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment using the test link you have received.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page
We suggest downloading and using the Google Chrome browser to take your assessment, or the latest version of Mozilla Firefox.
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment using the test link you have received.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page
Small laptops and Netbooks may be too small to display the entire test screen, so you may want to try using a different device.
If you are not using one of these devices, you may want to check the following settings:
1) Go to the View menu (or press ALT+V)
2) Choose Zoom and check that 100% is selected
To change the size of the text, go to the View menu and select Text size then Medium.
If the problem persists you may want to try one of the following:
1) Check that your screen resolution is set to 1024 x 768 or higher
- Right-click on your desktop
- Select Screen resolution
- Set the resolution to 1024 x 768 or higher
2) Check to see if there is a scroll bar
3) Press CTRL+0 (zero) while on a question screen
Microsoft Edge
- Click on the 3 dots in the top right corner of the browser window
- Next to Zoom, use the '"-'" and '"+'" signs to decrease and increase the text size accordingly
Google Chrome
- Go to the Settings icon depending on the browser version this may be 3 horizontal lines or 3 dots
- Next to Zoom, use the '"-'" and '"+'" signs to decrease and increase the text size accordingly
Mozilla Firefox
- Go to the Open Menu icon (3 horizontal lines)
- Next to Zoom, use the '"-'" and '"+'" signs to decrease and increase the text size accordingly
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
Other Related Articles:
You may find you are able to hear sound on other websites, but cannot hear sound during the assessment(s).
We suggest downloading and using the Google Chrome browser to take your assessment(s).
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment(s) using the test link you have received.
To revert to your Internet Explorer default settings (this will not delete any personal information, just the settings and add-ons):
Please ensure you have full control permissions in the windowssystem32macromed folder and all of its sub-directories. In addition, you require full control permissions in your temporary Internet files folder. You are likely to have these permissions using your private PC. If you attempt to complete your assessment in an office environment please contact your IT department for assistance.
1. Close all of your existing browser windows
2. Click Start, then Control Panel
3. In the upper right hand corner, type Internet Options into the search field
4. Click Internet Options from the middle of the page
5. Go to the Advanced tab and click Reset
6. Click Reset again (make sure Delete personal settings is not selected)
Once reset, close all windows currently open. Then open Internet Explorer and log back in to your assessment.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
We suggest downloading and using the Google Chrome browser to take your assessment(s).
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment(s) using the test link you have received.
To revert to your Internet Explorer default settings (this will not delete any personal information, just the settings and add-ons):
Please ensure you have full control permissions in the windowssystem32macromed folder and all of its sub-directories. In addition, you require full control permissions in your temporary Internet files folder. You are likely to have these permissions using your private PC. If you attempt to complete your assessment in an office environment please contact your IT department for assistance.
1. Close all of your existing browser windows
2. Click Start, then Control Panel
3. In the upper right hand corner, type Internet Options into the search field
4. Click Internet Options from the middle of the page
5. Go to the Advanced tab and click Reset
6. Click Reset again (make sure Delete personal settings is not selected)
Once reset, close all windows currently open. Then open Internet Explorer and log back in to your assessment.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
Your test invitation should explain if a webcam or microphone is required for your assessment. You will be asked to allow the browser access to the device when you start your session.
If you were not prompted to do this by your browser automatically (this may happen if you click “Block” on the pop-up and get logged off from the system), please go to your browser settings and allow access to the webcam and microphone.
If your webcam or microphone is not working with the test or any other application, you will need to try and take your assessment on a different device that has a fully functioning webcam and microphone.
If your webcam or microphone works with other applications but not in your test, this may be due to an incompatible browser. Please try and start your assessment using a different browser or try a different device with working devices. Our recommended browser for the assessment is Mozilla, Firefox, or Google Chrome, where you will be prompted to provide access to both a webcam and a microphone.
If your webcam trial is successful, but you are still unable to use it with your assessment, please clear your browser’s cache (at least the last 4 weeks of data) and log back into your test.
If you are using the computer’s system microphone, then Default should be selected in the drop-down under the “Permission” screen. If you are using an external microphone/headset, then you should select that microphone/headset from the drop-down list. You may also need to check the sound recorder settings on your operating system. Try changing the microphone volume to the maximum and restarting your device to ensure the change is reflected in the system and in the browser. Log into the test again and check if the issue was addressed.
You may wish to use another device if you are unable to resolve the issue with the above guidance.
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.
You may wish to use another device if you are unable to resolve the issue with the above guidance.
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.
Please exit the test window and log in again with your chosen browser, such as Mozilla Firefox or Google Chrome. When prompted to authorise access to your microphone, please choose the microphone labelled 'High Definition Audio'. Do not select the Default Microphone option in the drop-down menu.
If you have any more questions, please contact your local Technical Support team via the Contact Form widget on the right side of the page.
If you have any more questions, please contact your local Technical Support team via the Contact Form widget on the right side of the page.
To begin, please close the test window and clear your browser's cache. After waiting a few minutes, try accessing the test again.
If the issue continues, attempt to open the test in a different browser.
If you still can't access the test using any of the available browsers, please contact your local Technical Support team via the Contact Form widget on the right side of this page.
Case 1: You can't hear anything while using your microphone
Please check which microphone have you selected on the ‘Permission’ screen.
- If you are using your system’s microphone, you should select ‘Default’ from the drop-down when prompted by your browser
- If you are using an external microphone/headset, then select that microphone/headset from the drop-down list. You can use the windows sound recorder to ensure the microphone is working.
Case 2: You’re unable to hear your own voice (after setting up an external microphone/headset)
Check the sound recorder settings of your operating system. Adjust the microphone volume so it is on maximum then restart your system.
If it still doesn't work, and you haven't tried already, then try using Mozilla Firefox to take the test. When you are prompted to allow your microphone to have access, choose the microphone tagged with 'High Definition Audio'. Do not use the default microphone from the drop-down.
If you are still unable to hear your voice then you may need to use a different system.
If you’re getting a webcam error, please check your webcam through the link provided below:
If the webcam still does not work:
A webcam is mandatory for the test, so please grant permission to your browser by clicking on site settings and giving the camera permission by selecting "Allow".
A webcam is mandatory for the test, so please grant permission to your browser by clicking on site settings and giving the camera permission by selecting "Allow".
If the message is unsuccessful:
Kindly close the test browser without clicking the quit/exit/submit option, clear the cache memory of the browser, restart the browser, and then try again.
Or try the same on Mozilla Browser once. If the problem still persists, please switch to an alternative system with a functional webcam.
