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Assessments at amcatglobal.aspiringminds
Can I use calculators/pen & paper during the test?

I am not able to proceed with the assessment as the webcam trial is failing/I cannot hear or see anything on the testing page. How can I fix this?

I cannot hear the voice properly/there is some noise on the line. What can I do?

I have been asked to complete a Video Interview test. How does it work?

I have completed my test. May I get my results?

I received an error “Invalid Username & Password” when I try to access the test. What can I do?

I submitted an answer in my Situational Judgement Test module, but it is not active/greyed out, why?

I’m getting an error on my Aspiring Minds test, how can I fix it?

I’m unable to go back to the previous questions. Why?

I’m unable to see the questions/my screen turns blank. What can I do?

My browser has closed while taking the test / there was a power cut while taking the test, how can I resume my assessment?

My test logged me out stating the ‘Microphone was unplugged’. How can I fix this?

My test logged me out stating ‘Illegal window switch detected’. What does it mean?

Where can I find support for my GMAC registration?

Why is my test displaying a message that it has not been activated?

Will incorrect answers decrease my score?
System compatibility
Login problems
I have been invited to complete an assessment. How do I access my test?

The invitation email asks me to log in with my existing password, but it doesn't let me log in. What password should I be using?

What do I do if the link to complete my test does not appear to be working?

What is a CAPTCHA/reCAPTCHA?

What should I do if I have forgotten my password?

What should I do if I have forgotten my username?
Problems during a test
- Accessing my test
  
  Accessing my test
  
  How can I continue or re-enter my session if my assessment freezes?
  
  What should I do when the assessment system is not available due to release activities?
  
  Why can't I see my assessment now that I have logged in?
- Error messages
  
  Error messages
  
  What do I do if I am getting an error code?
  
  What do I do if I get an error message on the SHL App when using an Android phone?
  
  What do I do if I get an error message on the SHL App when using an iPhone?
  
  Why am I receiving an incompatible browser message on my Samsung/Android phone for an assessment that is mobile-compatible?
- Issues with sound / audio
  
  Issues with sound / audio
  
  How can I resolve problems with audio or sound in my assessment?
  
  How can I resolve problems with audio or sound in my Video Interview assessment?
- View of the test screen
  
  View of the test screen
  
  What do I do if I cannot see the 'Next' button in a retail simulation test?
  
  Why can't I see all of the test screen?
- Timed assessments
  
  Timed assessments
  
  What is the difference between 'Time Needed', 'Overall time you will need' and 'Time Limit'?
  
  What should I do if I was interrupted while completing a timed assessment?
- Other questions
  
  Other questions
  
  I had technical issues when completing my test. Can you reset it for me?
  
  Why am I being asked to take an online assessment?
  
  Will I be allowed to use a calculator or a dictionary during my test?
- Submitting my answers
  
  Submitting my answers
  
  How can I check that my assessment has been completed? Should I have received a completion e-mail?
  
  I cannot fill in the required fields in the first page of the questionnaire. Where can I find guidance to overcome this problem?
  
  I have already completed one (or more) of my tests but it is no longer showing as completed. What do I do?
- Practice Tests
  
  Practice Tests
  
  Can I buy practice tests from you?
  
  Can I get the answers to the practice tests on your site?
  
  How can I set myself up for success when using SHL’s Virtual Assessment Centre Platform?
Deadlines and results
- Test deadline
  
  Test deadline
  
  I have been given a deadline to complete a test, but I don’t know which time zone it applies to. What should I do?
  
  Who do I contact if I have questions about a deadline for an assessment?
- My results
  
  My results
  
  I have completed my test(s). How do I get my results?
  
  What is the pass mark for my test?
  
  What should I do if I have finished my assessment(s) but the company has not received the results?
Talent with Disabilities
- Accessibility
  
  Accessibility
  
  How can I change the text font size for my assessment?
  
  I have dyslexia, a visual impairment or other condition and I will need extra time for the assessment. Who can I contact?

Data Questions

1. Can I have my assessment results?

2. Can you delete my data?

3. Will my personal information be given to any third parties?

4. Can you provide me with all of the information that you hold on me?

5. Will SHL contact me about my assessment or for future trials or surveys?

6. My question is not listed above, what do I do?

What is the Candidate Support Data Protection Notice?

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