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You will not be able to access the system or complete assessments when it is unavailable due to release activities.
If you attempt to access the system during a scheduled release, a system notification will appear with information of the time and date that the system will be available again.
If you are logging back into the system after the scheduled release but are still receiving the release system notification, clear your browser history and cookies. Once you have done this, restart your browser and access the assessment as per the original instructions.
We apply monthly performance-related release activities to all SHL systems. Each of the release periods will require downtime during which there will be no access for candidates or administrators. The system release windows are scheduled out of normal business hours to minimise the impact on our clients and candidates.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Us button on the previous page.