Standard Service
The standard turnaround time for the Managed Services team is up to 5 working days. Please contact the Managed Services team to discuss your project timeline, scope and expectations. A dedicated Project Representative will help you through the process ensuring timelines are confirmed and committed to.

Express Service (Fast Track Service)
The Managed Services team do have a 48-hour turnaround service at an additional cost per candidate. Please ensure you submit your order before 3 p.m. to guarantee this turnaround. If you have any queries, you can call the Managed Services team who are available during local business hours. Alternatively you can send your enquiry by email to managedservices@shl.com.

SHL Online Self-Service
You can register for self-service using your SHL account number at https://online.shl.com/. If you do not have an account, please contact your local Customer Success team. With the self-service option you will experience the speed and simplicity of immediate and secure access to world class assessment products, your projects, candidate details and results.

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